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Level 2

Undeposited Funds - AR Payments Not Showing Up

As I was reconciling our grants and our bank statements, I discovered some deposits that had not been entered correctly. To correct the A/R receipts I had to delete a couple of the deposits. But this did not restore the amounts to the Undeposited Funds. I also had an A/R receipt that just did not show up in the Undeposited Funds. So these three deposits do not appear in our bank account in QuickBooks and I can't find a way to get them into the bank account. Can you please tell me how to get these deposits into the bank accounts? I have reconciled the Accounts Receivable and Grant Income accounts and they are correct. It's just the bank accounts that are missing the deposits. 

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Best answer 03-22-2019

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Level 2

Undeposited Funds - AR Payments Not Showing Up

Each of these receipts are the same amount. I downloaded all of the deposits and payments from the Undeposited Funds to Excel with this amount and the total is 0. But when I look at this fiscal year, it does not balance. So this means that some of the deposits have been posted to the previous fiscal year even though the actual receipts came in this fiscal year. (Did I mention that I'm doing clean up of the books?)  So I think I just need to change the dates on 2 of the deposits to this fiscal year.  Thank you for your replies. I appreciate it. 

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Community Champion

Undeposited Funds - AR Payments Not Showing Up

Deleting a deposit only returns to Undeposited Funds those items that came from Undeposited Funds to begin with.  Manual entries in a deposit or added from a bank feed will disappear.

 

Since the items did not return to UF when you deleted the deposit that means they were not there to start. Unless you are dealing with just cash your bank website and local branch will have pictures of all checks in a deposit

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Level 2

Undeposited Funds - AR Payments Not Showing Up

I had to delete the deposit from Undeposited Funds before I could change the AR Payments, so I know they had been cleared from Undeposited Funds. I now need a way to get these funds to the bank account. 

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QuickBooks Team

Undeposited Funds - AR Payments Not Showing Up

Hello there, EThomasHIHAF.

 

Thanks for providing additional information. I want to make sure this is taken care of. 

 

If you wish to get those funds to the correct bank, you can create a deposit using the Make Deposit option in QuickBooks Desktop.

 

Here's how:

  1. Go to the Banking menu.
  2. Select Make Deposits.
  3. In the Payments to Deposit window, click to select the payments you wish to deposit.
  4. Click Ok.
  5. In the Make Deposits window, click the Deposit To drop-down and select the first bank account.
  6. Enter a line then click the From Account drop-down and choose the second bank account.
  7. In the Amount column, enter a negative amount equal to the amount you want to deposit to the second account.
  8. Click Save & Close.

I've got you an article to know more about how bank deposit works in QuickBooks Desktop: Make Deposit.

 

That should do it. Don't hesitate to visit us again if you have additional questions with making deposits. I'm always here to help.

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Level 2

Undeposited Funds - AR Payments Not Showing Up

The problem is that these deposits are not in the Payments to Deposit window. Even the the AR Payment looks like it put it in the Undeposited Funds, it doesn't show up in the Payments to Deposit window. That's why I can't get them in the bank account.  

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Level 2

Undeposited Funds - AR Payments Not Showing Up

Each of these receipts are the same amount. I downloaded all of the deposits and payments from the Undeposited Funds to Excel with this amount and the total is 0. But when I look at this fiscal year, it does not balance. So this means that some of the deposits have been posted to the previous fiscal year even though the actual receipts came in this fiscal year. (Did I mention that I'm doing clean up of the books?)  So I think I just need to change the dates on 2 of the deposits to this fiscal year.  Thank you for your replies. I appreciate it. 

View solution in original post

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Level 1

Undeposited Funds - AR Payments Not Showing Up

I am having the same issue, but support can't seem to fix it.  Did you ever figure out how to fix this?

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QuickBooks Team

Undeposited Funds - AR Payments Not Showing Up

Thanks for joining on this thread, @deeproots78.


I know you've already given our Technical Support Team a call, but I recommend giving it another try. This type of issue calls for more in-depth support than the general troubleshooting that we do here in the Community.


One of our agents can take a second look into this to try to figure out what's happening (and they can look into your case from a previous call if one was opened and go over any troubleshooting notes.


Here’s how to reach them:

 

  1. Go to the Help section of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Hit the Contact us link to see the Contact Us screen.
  4. Tap the Search for something else link and then enter the issue in the field box.
  5. Press the Search menu to display the Message Us feature.

For future reference, the following articles provide an overview of depositing payments in the Undeposited Funds account as well as  instructions on how to record your account receivables.

 

If you need further assistance while working in QuickBooks, click the Reply button and post a comment. I’ll be right here to help and make sure you’re taken care of. Have a good one.

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Level 1

Undeposited Funds - AR Payments Not Showing Up

I spent almost 3 hours in a chat with QB and Intuit.  The QB help center was totally incompetant, and kept asking the same questions.  Eventually, told me I had to upgrade to pay for help, so I'm hoping to find answers here, as it was a terrbile customer service experience.

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QuickBooks Team

Undeposited Funds - AR Payments Not Showing Up

I appreciate sharing your sentiments with us, deeproots78.

 

Your experience with the support is not what we expect you to feel. Please know that asking help from our Merchant Support Team is free of charge. If you haven't called them yet, I suggest doing so. They have the tools to help trace down the cause on why there are payments or deposits that are not posted in QuickBooks.

 

Here’s how to contact us:

 

  1. Visit: https://community.intuit.com/browse/payments-contact-us
  2. Choose QuickBooks Payments.
  3. Use the phone number listed to contact us.

Their support hours are from 6 AM to 6 PM PST (Mondays to Fridays) and from 6 AM to 3 PM PST on Saturdays. 

 

Let me know if you have any follow-ups or other questions. I'm always here to help. Wishing you a good one.

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Level 1

Undeposited Funds - AR Payments Not Showing Up

Just spent over an hour with terrible service, placed on hold twice for extended periods of time, and was disconnected.  Is there anyone competent I can talk to?

 

Highlighted
QuickBooks Team

Undeposited Funds - AR Payments Not Showing Up

Hello there, @deeproots78.

 

In QuickBooks, you have the option to edit the payments when you know the exact bank account. Let me guide you how.

 

  1. Go to Banking.
  2. Select the Use Register.
  3. Click the drop-down arrow, then choose the Undeposited Funds.
  4. Hit OK.
  5. From there, choose the Account then Click.
  6. Under From Account, click the drop-down arrow.
  7. Choose the banking you want to deposit.
  8. Click Save and close.

After that, you can pull up You can get more details in these articles:

Please don't hesitate to click the Reply button if you need more help. Have a good day!

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