However, if the issue persists, I'd recommend contacting our Customer Support Team. They can guide and provide options on how to handle the specific situation you have.
In the meantime, we can manually upload your bank transactions to your QuickBooks account. You can go to your bank's website and follow the instructions on how to download them. I've listed our supported file formats below:
Comma-Separated Values (CSV)
QuickBooks Online (QBO)
To upload the file, here's how:
Go to the Banking menu.
From the Banking tab, click the Upload transactions button.
Click Browse, then choose the file you downloaded from your bank.
Select the account you want to upload the transactions into from the QuickBooksaccount drop-down arrow, then select Next.
Follow the on-screen instructions, then click Next.