Wells fargo cannot connect to quickbooks

Hello, jason@leadprospe.

Thank you for sharing your concern here in the Community. May I know the error message that you've encountered? This way, we can provide you the right resolution to your concern.

There are some reasons why your Banking page won't download transactions if:

• Interruption between Wells Fargo's website and Quickbooks Online.
• Wells Fargo is having issues.
• There are updates that need your confirmation.

I recommend contacting Wells Fargo bank to verify this error. After that, you can manually update your online banking.

1. On the Banking page, click the Update button.
2. Go to the Banking tab.
3.  Select Update.

If you are getting the same error, you can check this article: What to do if you get a bank error or can't download transactions in QuickBooks Online 

I'd be more grateful if you can also add a screenshot or the error code for additional information. Thank you and have a nice day!

 

It says the the wells fargo service is unavailable. 

I have spoken via chat on here to other reps that are saying no new customers that have wells fargo accounts can connect right now. Is this true?

Let's work together and get this resolved, jason@leadprospe.

I've checked our records here and there's no open investigation about Wells Fargo unable to connect QuickBooks.

To fix this, we can try accessing your account using a private browser to check if it'll work. You can use these keyboard shortcuts:

• Google Chrome: CTRL + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Safari: press Command + Shift + N

If this fixes the issue, we can go back to your regular browser and clear the cache to prevent unexpected behavior in the product. As an alternative, you can also use other supported browsers.

However, if the issue persists, I'd recommend contacting our Customer Support Team. They can guide and provide options on how to handle the specific situation you have.

In the meantime, we can manually upload your bank transactions to your QuickBooks account. You can go to your bank's website and follow the instructions on how to download them. I've listed our supported file formats below:

• Comma-Separated Values (CSV)
• QuickBooks Online (QBO)
• Quicken (QFX)

To upload the file, here's how:

1. Go to the Banking menu.
2. From the Banking tab, click the Upload transactions button.
3. Click Browse, then choose the file you downloaded from your bank.
4. Select the account you want to upload the transactions into from the QuickBooks account drop-down arrow, then select Next. 
5. Follow the on-screen instructions, then click Next.
6. When you’re ready, click Let's go.

Once done, you can go back to the Banking menu to match and categorize your bank transactions. 

Please do let me know if you have any questions or need anything. I’m more than happy to help.

Your suggestion fixed my issue. Google chrome wasnt happy with the process, but safari was.

Thank you

-Jason

I also cannot connect my bank accounts after a password change. This has been ongoing since September 24, 2021 and has not been resolved despite having an open investigation #62977. I have tried all of the suggestions listed by Quickbooks, and none worked.

@amathiesen-mwvco 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

I would be more grateful if you could provide a real fix and not always defer to you normal "you can always manually download" the transactions. When you are managing multiple companies that is not a viable option.

Hello @amathiesen-mwvco , I am having the same issue since yesterday. After WFB requested I change PW my bank is not synching. After countless hours on support calls, WFB says its not on their side and QBO says its not their fault and I get the usual reply from QBO to "manually download" my transactions. Having multiple companies, this is not a good "fix" for me. I am very frustrated.   

Hi there, @oazze. I understand the frustration being caused when a bank account isn't working or connecting with QuickBooks. I'm here to help you link your account to download your transactions automatically.

Once your financial institution updates its credentials, you also need to change it in QuickBooks to avoid issues. 

Here's how:

1. Go to the Banking menu.
2. Select the tile for the bank account. 
3. Tap the Edit ✎ icon next to the bank name then, select Edit sign-in info.
4. Enter your updated bank password.
5. Hit Save and connect. 
6. Once you see a confirmation message, click I'm done, Let's go!.

For a new connection, enter the accurate username and password after searching for your account.

Once connected, your bank entries will now be added to QuickBooks. You need to approve the way the system categorized them. Here's how to review and categorize downloaded transactions.

If you're still getting the same result, please share with me the exact error message you're getting. This way, I'll be able to check and gather enough details about the issue.

For more tips about handling your banking transactions and accounts, you can check out the topics from this link: Find help with bank feeds and reconciling accounts.

If you have other questions about the connection between your bank and QuickBooks, please feel free to click the Reply button and add a comment below. I'll be right here to provide additional assistance. Keep safe!​​​​​​​

Hi, I have been having an issue linking Wells Fargo to a new client account... since June. My open case number is [removed]. I was told there is also an open investigation companywide. I have attached a copy of the error I am getting. This was a QBDT --> QBO conversion account. Client was able to connect bank account initially, but I had to disconnect to upload DT files. Since then it will not reconnect. I have also tried cancelling the connection on the bank's website to no avail. Doing a bankload is not a permanent solution for this client. I appreciate your guidance. 

Thank you for visiting us here in Community, @rloupus.

We are now conducting an inquiry into our inability to retrieve financial transactions from Wells Fargo. Our product engineers are presently collaborating with Wells Fargo Bank to remedy this issue quickly.

Furthermore, you can download transaction manually in QuickBooks Online by following these steps:

1. Go to Banking menu.
2. Go to Banking tab.
3. Select Upload Transaction.

You may also consider this link: Downloading transaction

Before you can upload transactions, make sure that the data is in the correct format. Here's how to pattern the format of bank transactions in a CSV file you’re supposed to upload into QuickBooks. Learn about CSV format

We appreciate your patience while we attempt to find a permanent solution. Keep in touch because we'll be posting updates on this topic.

Obviously you did not read my message or you don't understand how to read English. I know how to download transactions manually. I need the bank feed to be working automatically.

Hi there, @oazze. I'm here to provide additional steps to help you connect your bank to QuickBooks Online (QBO).

May I know if you receive a specific error message when attempting to connect your Wells Fargo bank to QBO? If you encounter one, you can visit this article for the troubleshooting steps: What to do if you get a bank error or can't download transactions in QuickBooks Online.  

In case you've already performed the steps in the article, I suggest reaching out again to our Customer Care team to check if there's an ongoing investigation about the connection issues between QBO and Wells Fargo. 

In the meantime, the recommended workaround for this is to manually import your bank transactions to QBO. Once transactions are in, you'll now have to categorize and match them in QBO to ensure they are allocated to the correct account.

Also, reviewing your accounts to ensure that real-life bank and QBO balances are in sync is a breeze. This can be done by performing the reconciliation process. Once finished, you can also pull up a reconciliation report that you can save to serve as a reference to avoid reconciliation issues in the future.  

If you have any other bank connection concerns in QBO. Feel free to post again here. I'd be glad to assist you. Take care. 

I am having a similar issue with Wells Fargo not connecting. It will not accept my new login credentials. I have triple-checked username and password -- it works logging into Wells Fargo but not Quickbooks. Need the bank connection working.

Screenshots are attached. 

Welcome to the thread, @jpepper.

To ensure we're on the same page, have you received an error 103 when trying to connect the Wells Fargo bank account into your QuickBooks Online (QBO) account? 

If yes, we currently have an ongoing issue about this and our Product Engineers are now working to fix it as quickly as possible. While they do, I recommend reaching out to our Customer Care Team, so they'll add you to the list of affected users.

If no error messages, I recommend following the steps provided in this article: What to do if you get a bank error or can't download transactions in QuickBooks Online. But if the same things happen, you may need to contact our Customer Care Team. They can perform a screen-sharing session to look for the root cause of the issue and help you apply a permanent fix.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours, so you'll know when agents are available.

Once bank transactions are downloaded, you can now start categorizing or matching them to straighten out your books. After that, you have the option to do your regular bank reconciliation. 

Please let me know if you have additional assistance while managing your bank transactions. I'll be around to provide further assistance. Have a nice day.

103 error here too.

None of QB suggestions worked. 

I am working on QuickBooks Online Accountant version, and all my clients who have Wells Fargo accounts, those feeds stopped working on Dec. 9.  I am able to login to their accounts myself, no problem.  Please hurry to fix this annoying issue!

I had three rather long chat sessions concerning the inability of QBO to find my account at Wells Fargo.
The message is:

We can’t find this account at your bank

Thanks for joining this thread, JohnWRS.

I reviewed our ongoing investigation (INV-65301) about Wells Fargo online banking error 324 and can confirm Intuit's Product Investigations team is actively working towards a solution for it.

Since your account's already been added to our investigation, you can rest assured that you'll receive email notifications about any updates relating to the case. If you haven't received any yet, it's because there's been no updates since your account was added to the record.

For the time being, you can manually upload transactions into your books as a workaround.

Please don't hesitate to send a reply if there's any questions. Have a great day!

Thanks for confirming this.

I'll look forward to a successful resolution... hopefully before too long.

Hello, @JohnWRS.
 

It's our pleasure to let you guys know about this issue, and I understand the urgency of getting this resolved as soon as possible.
 

Rest assured that our product investigation team is working on it. We'll make sure you get an update about this issue once it's settled. Thank you for your patience.
 

Feel free to get back if you need anything else. The Community is always here to assist you. Stay safe and have a good one!

Disabled check boxes is account data that you previously entitled for sharing with Intuit. To change your sharing preferences go to Manage Connected Apps on Wells Fargo online.