Why are all my transactions in my bank register being deleted?

Thanks for dropping by the Community, @t-horst.

Let's verify if the transactions are deleted from the register. This can be done by going to the Chart of Accounts. Here's how:

1. In QuickBooks Online (QBO), go to the Accounting menu at the left pane to get to the Chart of Accounts page.
2. Locate the account, then tick View register under the Action column. 
3. Try to find the transactions.

If they're in the register, the browser's cache and cookies may be causing this odd behavior. To isolate this, try signing into your QBO using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to connect the bank transactions again to double-check. For the detailed steps on how, please check out this article: Categorize and match online bank transactions in QuickBooks Online.

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

On the other hand, if the transactions are deleted, you can use the audit log feature. This report keeps track of your activities. You can see who made changes to your books and what they did. Refer to this article for further guidance: Use the audit log in QuickBooks Online.

Please let me know in the comment section below if you have any other issues or concerns. I'll be more than willing to answer them. Take care and have a great day!

None of those ideas worked.

Thanks for updating us about this concern, @t-horst,

If you already tried FritzF's solution and still getting the same problem, I recommend getting in touch with our Support Team. They can take a look at your account and help you further with the solution.

Also, our agents can escalate this case to our developers if necessary. To get hold of our representatives, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Tap the Help (?) menu at the top right.
3. Select Contact Us to connect with a live support agent.
4. Add the description of your concern, then select Let's talk.
5. On the next page, pick an option to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.
   • Ask the community to get help from businesses like yours.

To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

Please update this thread on how the call goes. I want to check if this is taken care of for you. Have a lovely day!

Yesterday, I deleted one transaction that I had manually entered. Without any warning, QB deleted about 300 transaction that had been entered into the register months ago. I called two separate help folks but neither could do anything and were reduced to incoherent babbling of my options, which basically amounted to manually entering all the missed transactions! The audit log did not show any of the transactions.

Keeping track of bank transactions can be quite challenging and it's really tough to have so many transactions suddenly deleted without any warning . I'm here to share a solution to your deleted transactions, @SSWAMY. 

Since the audit log isn't showing the transactions and recreating the transaction is the way to retrieve the transactions, I'd recommend performing some basic troubleshooting to check if this unusual behavior is related to a browser issue. Clearing the browser cache or trying a different browser might help rule out any potential browser-related issues.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once done, please view your transactions. If this didn't work, use other supported web engines. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.

If the issue persists after troubleshooting, I recommend reaching out to QuickBooks support once again. They have the necessary tools and expertise to investigate what might be causing this issue and can rectify the situation for you.

Make sure to contact them within business hours to ensure a swift response.

In addition, you can refer to the following articles about using search tools in QuickBooks Online:

• Use the audit log in QuickBooks Online
• Find, review, and edit transactions in account registers in QuickBooks Online
• How to search for transactions in QuickBooks Online

Once done, you can check out these articles on categorizing transactions and reconciling your account.