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merma-shinevilla
Level 1

Why could I hardly to reconnect my bank to Quickbooks Online? My bank feeds cannot update for 2 days now.

I have seen new transactions to my bank and yet won't be added to the Quickbooks bank feeds.
5 Comments 5
Fiat Lux - ASIA
Level 15

Why could I hardly to reconnect my bank to Quickbooks Online? My bank feeds cannot update for 2 days now.

Which bank? Have you tried open your QBO account on the private/incognito browser?

 

Mhe_12
Level 1

Why could I hardly to reconnect my bank to Quickbooks Online? My bank feeds cannot update for 2 days now.

To answer to which bank I am referring to is SunTrust. I updated the two CC-Amex Card but not of the bank. Anyone can help me with this?

FritzF
Moderator

Why could I hardly to reconnect my bank to Quickbooks Online? My bank feeds cannot update for 2 days now.

Thanks for joining this conversation, @Mhe_12.

 

We received reports regarding other users getting the same issue with SunTrust in QuickBooks Online (QBO). A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

 

In the meantime, I suggest contacting our Phone Support team so they can add your details to our notification list. This helps our Engineer determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. In the search field enter the topic you need help with. You can also enter questions.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us.

 

For more information about connecting and managing banks in QBO, check out this article: Connect bank and credit card accounts to QuickBooks Online.

 

Please know that I'm only a post away if you have any other questions or concerns. I want to make sure everything is taken care of for you. I'll be here to assist. Have a good one!

Fiat Lux - ASIA
Level 15

Why could I hardly to reconnect my bank to Quickbooks Online? My bank feeds cannot update for 2 days now.

@Mhe_12 

If running the bank feed feature is critical, utilize the SlickConnect for the time being. I noticed it supports SunTrust bank.

https://www.moneythumb.com/?ref=110

 

Sherriet22
Level 1

Why could I hardly to reconnect my bank to Quickbooks Online? My bank feeds cannot update for 2 days now.

I have the same issue for the last 3 days - cannot connect to SunTrust small business accounts. I called QuickBooks support many times, spent hours repeating the same trouble shooting steps over and over again with each support person, and they couldn’t help me. I keep telling them that QuickBooks links to SunTrust are outdated. Each support person promised that I will receive an update via email. So far it’s been days

and no one has contacted me yet. If this doesn’t get resolved soon, I plan to cancel my QuickBooks subscription after the tax season. I have been manually downloading files from SunTrust to update transactions In QuickBooks. So frustrating. 

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