We received reports regarding other users getting the same issue with SunTrust in QuickBooks Online (QBO). A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.
In the meantime, I suggest contacting our Phone Support team so they can add your details to our notification list. This helps our Engineer determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
Here's how to reach them:
In QBO, click the Help (question mark) icon at the top right.
In the search field enter the topic you need help with. You can also enter questions.
Select Contact Us to connect with a live support agent.
Why could I hardly to reconnect my bank to Quickbooks Online? My bank feeds cannot update for 2 days now.
I have the same issue for the last 3 days - cannot connect to SunTrust small business accounts. I called QuickBooks support many times, spent hours repeating the same trouble shooting steps over and over again with each support person, and they couldn’t help me. I keep telling them that QuickBooks links to SunTrust are outdated. Each support person promised that I will receive an update via email. So far it’s been days
and no one has contacted me yet. If this doesn’t get resolved soon, I plan to cancel my QuickBooks subscription after the tax season. I have been manually downloading files from SunTrust to update transactions In QuickBooks. So frustrating.