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H
hattier
November 3, 2020
Question

Why quickbooks cannot connect to citibank?

  • November 3, 2020
  • 3 replies
  • 5 views
No text available

3 replies

J
JamesDuanTQuickBooks Team
QuickBooks Team
November 4, 2020

Hello there, hattier,

 

Do you have a specific error message or code when you go to the Banking page? This would help us review our system for any reported issues related to Citibank.

 

Meanwhile, the Banking page cannot download your bank transactions if the connection between your bank's website and QuickBooks Online is interrupted. I'd recommend visiting your bank to see if they have an ongoing website maintenance. After that, we can refresh the connection by doing the manual update.

  1. In the Banking page, highlight the bank you're working with.
  2. Click the Update button and enter the Multi-Factor Authentication credentials if asked.
  3. Continue with the update.

You can use this link for reference: What to do if you see a bank error or bank transactions won’t download.

 

Let us know how this goes so we can further assist you. Additional details would be much appreciated. Have a great day!

H
hattierAuthor
November 4, 2020

i get the message...something unexpected happened and we cannot connect to Citibank credit card.  

N
Nick_M
Level 4
November 4, 2020

Hi hattier. 

 

We can click the Refresh all button to get rid of this unexpected behavior when reconnecting between CitiBank and QuickBooks. 

 

Here's how to Refresh the page:

  1. Go to the Gear icon at the top.
  2. Under Transactions, choose Bank Accounts.
  3. Click the Refresh all button.

Once you've done refresh the page,  we can try again connecting your bank accounts. Here's how:

  1. Go to the Gear ⚙ icon, and then select Bank accounts.
  2. In the search box, enter the name or URL of your bank. Then select Continue.
  3. If you've already connected an account before, select Connect another.
  4. Enter the sign-in info you use for your bank's website.
  5. When you’re ready, select Connect securely.

QuickBooks Self-Employed will now automatically download your recent bank transactions.

 

If you're still unable to connect your bank account, I'd suggest reaching out to our Customer Support Team. They can pull up your account and further investigate why you're unable to connect your Citi Bank with QuickBooks.

 

For additional reference, you can check out these articles:

If you have any other questions, feel free to post here at anytime. Thank you and have a nice afternoon. 

9
9130355737191206
January 10, 2023

We couldn't process your payment. Make sure your billing info is up to date. If the issue persists, please contact support and reference this message. (Error code:-81624)

D
danvers
November 21, 2023

QBO does not work with citibank

There's no other reason. Every few months it's down a few weeks. QBO support pretends it's only you and nobody has ever had that problem. But online you can clearly see others having the same issues.

 

Last time QBO even admitted some issues with the link with citibank.

 

"temporarily" they said, then claimed it was being restored - of course it was off for another few weeks.

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
November 21, 2023

I understand how hard it must be for you, @danvers. 

 

I appreciate you taking the time to express your concerns about linking Citibank to QuickBooks Online (QBO).

 

Looks like you contacted our support before and the issue still remains. However, I'd still suggest contacting our support team to follow up on your case. They can take a look at your account to check what's causing it. 

 

Here's how to reach out to them: 

 

  1. Go to the Help menu in the upper-right-hand corner to open the QB Assistant window.
  2. Type in "talk to a human", then press Enter.
  3. Click Contact Support Team, then let them know that you're getting an error.
  4. Press Enter once again.
  5. Select No, I still need help, then choose Contact Support Team.
  6. Look for the Chat option and click on it.

 

For more detailed steps, please refer to this article: QuickBooks Online Support.

 

In addition, I will add this article to guide you in reconciling your transactions: Learn the reconciliation workflow in QuickBooks Online.

 

We appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to comment below. 

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