You must have at least a note string or file attachment - getting this error when trying to match an uploaded receipt

Thanks for sharing your concerns here in the Community, @erbrel. 

Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the error message you're receiving. With that said, let's try uploading your attachments using a private or incognito browser. That way, we can isolate the issue and, if needed, clear the cache from the browser. 

To do this, you can use any of these keyboard shortcuts: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you can upload attachments successfully, I recommend Clearing the cache. 

Lastly, you'll want to ensure that your attachments meet the specific requirements. Here are the file types you can attach to customer and vendor profiles, as well as their transactions:

• PDF
• JPEG
• PNG
• DOC
• XLSX
• CSV
• TIFF
• GIF
• XML

You can browse this article for more detailed information: Attachments in QuickBooks Online.

Please let me know if you have any questions or concerns. Take care!

I am having the same problem. I tried incognito window and clearing cache and still won't work. And if I go to receipts it doesn't even show the transaction to match it with.

Hi mbengs,

Thank you for joining the conversation and for doing the troubleshooting steps.

Our log shows an open investigation regarding the above error message. While waiting for a solution, please contact our QBO Support so they can get your details into a more secure environment and link your account to it.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter the error message in the description box and click Continue.
4. Choose Start a chat or Get a callback.

Feel free to go back to this thread if you have more questions in mind. Have a good one!

I, also, just started having this same problem.  It's obvious the QuickBooks update changed something.  Frustrating.  (also, not sure why QB felt the need to reorganize the task pane... now need to relearn how to navigate to the places I've been accustomed to going to do my tasks)

I am having this same issue.  Started 2 weeks ago.

Same issue - trying to add an attachment to a Vendor and can't get it to add. This needs to be fixed immediately, this is unacceptable.

I have started receiving the same error this week.  I followed the trouble shooting steps...still not resolved.  Pretty frustrated to pay a monthly service fee with limited support on this problem.

I appreciate you for joining the thread, @StaceyHZ, and @happy7698.

I understand the relevance of matching the uploaded receipts in QuickBooks Online (QBO). However, as mentioned by my colleague, this issue is still tagged as an ongoing investigation. Rest assured that our product engineers are now diligently working to fix this as soon as possible.

For the time being, I'd suggest contacting our QBO Support to be added to the list of affected users and receive further updates. Here's how:

1. In your QBO account, click Help.
2. Click the Search tab.
3. Click Contact Us, and enter the error message in the description box.
4. Select Continue, and choose Start a chat or Get a callback.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT. 

For additional information on transactions that support attachments, check out this article: Add or delete attachments in QBO.

Know that you're always welcome to get back to us if you require additional help with matching receipts and other QuickBooks concerns. Have a good one.

I am having this issue now as well for the first time. 

Helo, rabbi1.
 

To verify, are we having an issue adding attachments in QuickBooks Online? If so, I've checked her on our records and there's no reported case where customers encounter an error on that. To isolate this error, I'd reiterate Tori B provided us the troubleshooting steps. There are times that the data in your browser is outdated which needs to be cleared to avoid having this error. 
 

If recommended solutions are not working, I'd suggest contacting our Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

Here's how to contact us:

1. Click the Help on the top right.
2. Select the Contact Us button. 
3. Enter your concern.
4. Click Let's talk.
5. Choose a way to connect with us through, start a chat or get a callback.

Moreover, please see this article for more details on the various file types that we can attach to any transaction in QuickBooks, as well as factors to keep in mind while emailing them: Attachments in QuickBooks Online.

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. Take care always. 

I'm having the same issue.

I started having this same issue 2 weeks ago, what did Quickbooks change and why?

Having the same issue.  When will this be fixed??  

Thanks for joining us here in the thread, @nealinator.

As of now, we don't have a timeline for when troubleshooting will be available to get this issue sorted out. But rest assured, our engineers are aware of it and are doing their best to find a solution to fix this.

For now, I recommend contacting our QuickBooks Customer Care Team. This way, they can add you to the list of affected users, and you'll receive updates once a fix is available. I'll gladly input the steps below so you can proceed. To begin, here's how:

1. Access your QuickBooks Online company.
2. On the top right corner, click the Help (?) icon.
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.

Also, please know if you're using Plus, Essentials, or Simple Start. You can reach out to our support from Monday to Friday from 6 AM to 6 PM PT, and on Saturday, you can reach out to our support from 6 AM to 3 PM PT. If you're using QuickBooks Online Advance, you can contact our support team anytime and any day.

Additionally, I've got you this article to help you manage newly added business transactions in QBO: Categorize and match online bank transactions in QuickBooks Online.

You can also check this page to learn more about reconciling an account in QBO: How to Reconcile in QuickBooks Online.

@nealinator, the Community is open 24/7 if you need further assistance getting your receipts into QuickBooks. You can also post here again if you have any additional QuickBooks-related concerns. I got your back. Take care, and have a nice day. 

I am having the same issue.  I have found that if I 'delete' the auto-matched receipt by clicking the 'x' in the line item expense (bottom left attachments) I can then accept that expense line into the ledger.  Then I have to go into the bank feed 'receipts' window and match the receipt again.  This is the only work around I have found.  I was afraid I would lose the receipts by deleting them from the bank feed expense line but it just sets them back in the queue where they  re-match for me to accept in bulk.  Pain to have that extra step but better than holding up month end bank reconciliations. Hope this helps!

Me too.

Same problem here. I can't match or confirm transactions. All I get is this error.

This has been a problem for myself as well. The receipts are forwarded via email to @qbodocs.com and when I go to reconcile it doesn't allow me with the same message... "You must have at least a note string or file attachment". 

Please fix this problem.

Thanks for joining the thread, @AN32, and @Haynes0624. 

I wish you didn't have to experience such trouble matching your transactions in QuickBooks Online. This issue still shows an ongoing investigation. Please know that our product engineers are looking into this now, and we hope to have an update soon. 

In the meantime, I recommend contacting our Customer Support team to be added to the list of affected users and receive updates. They also have the tool to check your account in a secure environment and find out what's causing the issue. 

Here's how you can reach out to them:
 

1. Click the Help (?) icon at the top.

2. Select Contact Us.

3. Enter your issue or question, then select Continue.

4. Review and Select from the following: Start a live chat, or Call us.

Please consider the available hours when contacting them to ensure we address your concern timely.

You can also visit this article to learn more about transactions that support attachments: Add or delete attachments in QuickBooks Online. 

Know that you can always get back to us if you have further questions about matching receipts or any QuickBooks-related issues. We're always here to help you out. Take care and have a nice day!

I am having the same issue.  This needs to be fixed immediately. Stop making changes to things that are not broken. 

Hi @tinkirbellz9,

I know how important being able to get back on track and use the feature again. An issue like this causes delays to productivity and increases workload.

Let me chime in and assist you with this concern. I can share some updates about the error when matching uploaded receipts in QuickBooks Online.

The investigation is still open, and our team has not declared a specific time frame for the complete fix. Our engineers are still working on it and conducting a further investigation because of the unusual behavior.

Rest assured, we take this issue with urgency and high regard. I recommend contacting support for our team to create a ticket on your behalf.

Once we have an update, our team will send out notification emails. Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Also, did you know you can upload receipts from your computer or Google Drive or email receipts to QuickBooks? I've attached an article you can check out to learn more about it: Upload your receipts to QuickBooks Online.

Drop me a comment below if there's anything else I can help with related to the uploaded receipts. Take care.

Here's a quick work around. 

Delete the attached receipt pdf/jpeg in the bank feed. Then it will let you save. 
You can later go back into the RECEIPTS function and match the receipt to the transaction again.   

I'll take note of this, @G2R.

Thank you for sharing with us how you've resolved the issue with receipts. It'll undoubtedly benefit our other customers who are having the same problem. 

If you have future concerns about QuickBooks, let us know. The Community is always here to help. Have a great rest of the day!

Also having the same issue.