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Twiggy11
Level 2

NEED HELP !!! Old payments showing up as Credits

I need some Help we recently had a Quick Books update and now when I go into the Pay Bills section Under Credits it has added some old checks that have been paid 2 months ago as credits it even shows the check number and dates of the original payment,  I've tried to make a bill to use up the Credit to remove them, but it wont let me use them in this way is there any other way to get rid of them, I've looks up everything I can think of and coming up empty handed.

Thank you in Advance

2 Comments 2
ChristineJoieR
QuickBooks Team

NEED HELP !!! Old payments showing up as Credits

Addressing the issue of old payments showing up as credits is essential for maintaining accurate financial records in QuickBooks Desktop, Twiggy11. I'm here to assist you and make sure everything is in place.

 

Old payments may show up as credits if they were mistakenly unapplied. To fix this, check the bills with the same check date and reapply the payment to those bills. This will help close them out and eliminate the incorrect credits.

 

If this isn't the case, you can perform the verify rebuild tool to help you find any common issues within your company.

 

Here's how:

 

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
  4. Click OK when you see the message: QuickBooks detected no problem with your data.
  5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Furthermore, you can also get some advice from your accountant to keep books accurate. Do you want to have one? Visit this article: The ProAdvisor Program.

 

Additionally, enhance your reports by customizing your data to tailor the information to your needs and save your settings for future use, ensuring consistency in your reporting:

 

 

Should you encounter additional challenges with bills and credits in QuickBooks Desktop, don’t hesitate to seek assistance. We appreciate your cooperation and wish you the best of luck in maintaining your records seamlessly.

Twiggy11
Level 2

NEED HELP !!! Old payments showing up as Credits

Thank you I will look into both options

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