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MarkusAlbrecht
Level 1

Problems by connecting UPS with Shipping Manager (QB Desktop Enterprise)

Hello Community,

we want to use the shipping manager in Quickbooks Desktop Enterprise.

We have never used the Shipping Manager. Now we would like to integrate UPS.


After we have accepted the terms and conditions and entered all our data, the error message appears:

Oops! Something went wrong...

Account registration failed

PostalCode and/or CountryCode input does not match those associated with the AccountNumber [9570103

 

The Postalcode and the account number definitely match. We have also tried it with our second account. It doesn't work with that either.

Do you have any tips for us on how we can solve this problem?


Thank you very much for your help!

3 Comments 3
LouiseG
QuickBooks Team

Problems by connecting UPS with Shipping Manager (QB Desktop Enterprise)

I appreciate the effort you've made in attempting to resolve this issue, Markus, like trying with a second account and providing a screenshot. I'd be glad to guide you on where to find the best help available to successfully integrate UPS in your QuickBooks Desktop (QBDT).

 

Since you have verified that the account's postal code and account number are accurate, I recommend contacting UPS customer support for specialized assistance. They are well-equipped to provide comprehensive guidance and help troubleshoot the error message you're encountering, ensuring the seamless integration of UPS within the system.

 

Moreover, for additional information on the steps and frequently asked questions about UPS, please feel free to explore this article: Intuit QuickBooks Shipping Manager.


If you need additional assistance or have further questions about the integration process, please don't hesitate to get in touch. The Community space is always here to provide you with guidance and help resolving any issues you might encounter every step of the way.

TheSound
Level 2

Problems by connecting UPS with Shipping Manager (QB Desktop Enterprise)

UPS states that QB is using an outdated version of Ship Rush and that QB needs to update it.

JeraldR
QuickBooks Team

Problems by connecting UPS with Shipping Manager (QB Desktop Enterprise)

We are currently in the process of switching providers for our shipping functionality, @TheSound. I'll explain more information below.
 

The reason why you are seeing this error because UPS no longer supports the Shipping Manager software currently in QuickBooks. As a result of this switch, we will have a new system for managing shipping, called the Shipping Manager, which will be available starting in May. If you have not set up shipping with your carrier yet, you will not be able to do so until the new system is launched in May. You might also start seeing pop-up messages in QuickBooks about this upcoming change.
 

For more details about the new and improved shipping experience in QuickBooks Desktop, refer to this article: Get ready for a new shipping experience in QuickBooks Desktop.
 

For now, if you need to generate shipping labels, we recommend doing so directly through the UPS website.

Additionally, consider updating your QuickBooks Desktop to the most recent version in order to access the latest features and product enhancements.

Let me know in this thread if you have any questions about the shipping manager in QuickBooks Desktop. I am here to provide assistance and address your concerns effectively.

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