QB desktop shutting down during batch enter transactions

passworddude · ‎August 24, 2023

Hi all,

Our QB Accountant 20.0 app keeps shutting down when we copy paste the data from CSV to batch enter transactions window.

Any help or advise is appreciated.

Thank you.

Fiat Lux - ASIA · ‎August 24, 2023

How big is your file size?

passworddude · ‎August 24, 2023

It's 62 KB and 540 rows in it.

Fiat Lux - ASIA · ‎August 24, 2023

I mean how big is your QBW file size?

passworddude · ‎August 24, 2023

Qbw file size is 40 MB.

Fiat Lux - ASIA · ‎August 24, 2023

Your file size is fine. Try opening the sample file and do the batch transactions. Did you encounter the same problem?

Kevin_C · ‎August 24, 2023

Hello there, passworddude.

Let me share some troubleshooting steps to fix the crashing issue of QuickBooks Desktop (QBDT) when recording batch transactions.

As per checking our database, there are no related issues reported. Thus, you'll want to follow these troubleshooting steps to sort this out. Let's start by setting QuickBooks to run as an administrator and updating to its latest version:

Close QuickBooks Desktop.
Right-click the QBDT icon, then select Run as administrator.
Update your QBDT to the latest release.

After that, try to enter your transactions by batch again using the latest features and product improvements.

If the issue persists, you can run Quick Fix my Program from the QuickBooks tools to repair your program. It's designed to fix the problems with functionalities that aren't working. Here’s how to download and install the QuickBooks Tool Hub:

Close your QuickBooks account.
Download the most recent version of the QuickBooks Tool Hub, then save the file somewhere you can easily spot it.
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install.
When the installation finishes, open the tool hub on your Windows desktop.
Select Program Problems.
Click Quick Fix my Program.
Start QBDT again and enter transactions by batch.

Just in case you need to delete transactions in bulk immediately, follow the steps outlined in this article: Batch delete or void transactions in QuickBooks Desktop Accountant Edition.

Please don’t hesitate to comment if you have any other questions or concerns besides entering transactions by batch. I’d be glad to provide you with further assistance. Keep safe!

passworddude · ‎August 24, 2023

Thanks. Tried this. No luck.

passworddude · ‎August 24, 2023

Hello and Thanks. Tried this also. No luck.

MadelynC · ‎August 24, 2023

Thanks for trying, @passworddude. I know another troubleshooting solution to sort this out.

Aside from updating your QuickBooks Accountant Desktop to the latest release and running Quick Fix my Program from the tool hub, you can also utilize the Verify and Rebuild Data utilities. This can help resolve any underlying data-related problems that may be causing the shutdowns.

Here’s how you do it:

Open your account and log in to your company file.
Go to the File menu and select Utilities.
Click Verify Data.
QuickBooks will prompt you to back up your company file before proceeding. Follow the on-screen instructions to create one.
Once complete, data verification will start and display a message indicating any issues afterward.
Select Rebuild Now. Make sure to back up your company file again.

If the issue persists after performing the steps, it's best to contact our support team for further assistance. They have specialized tools and resources to help diagnose and fix software-related issues.

Here are some resources you can access moving forward to minimize and prevent performance concerns:

If you have questions about managing transactions or additional program concerns, this platform is available anytime to help you out. Keep me posted.

Fiat Lux - ASIA · ‎August 24, 2023

@passworddude

If you encounter the same problem on the sample file, consider to reinstall your QB. You may also consider to install the trial version for QB Desktop 2020 Enterprise to make sure.

passworddude · ‎August 25, 2023

@MadelynC

Thanks. I followed the steps:

It says QB detected no problems with your data.
Rebuild completed. No issues found.

And still seeing the same issue

Tori B · ‎August 25, 2023

Hi there, @passworddude.

Thanks for trying the suggested steps by my colleagues above.

I agree with our champion user, Fiat Lux - ASIA. Uninstalling and reinstalling the program will remove the old installation files and add new ones. This way, you're essentially getting a fresh start. I've included some steps below to use our clean install method.

Download the installer for your version of QuickBooks.
Have your license number handy.

Note: You can get this info from your account management portal. Or you can press the F2 key on your keyboard while in QuickBooks (you do not have to be signed into the company file).

Open the Windows Start menu. Search for "Control Panel," then open Control Panel.
Select Programs and Features or Uninstall a Program.
From the list of programs, choose the version of QuickBooks Desktop you want to remove.
Hit Uninstall/Change, Remove, and then Next.
- If you don't see this option, sign out and sign back into Windows as an admin (or a user with admin rights).

To reinstall:

install QuickBooks Desktop.

For additional information about this process, check out Clean Install QuickBooks Desktop.

That should do the trick. Please let me know how it goes. I'll be here if you have any follow-up questions or concerns. Have a good one!

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QB desktop shutting down during batch enter transactions