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Hi all,
Our QB Accountant 20.0 app keeps shutting down when we copy paste the data from CSV to batch enter transactions window.
Any help or advise is appreciated.
Thank you.
How big is your file size?
It's 62 KB and 540 rows in it.
I mean how big is your QBW file size?
Qbw file size is 40 MB.
Your file size is fine. Try opening the sample file and do the batch transactions. Did you encounter the same problem?
Hello there, passworddude.
Let me share some troubleshooting steps to fix the crashing issue of QuickBooks Desktop (QBDT) when recording batch transactions.
As per checking our database, there are no related issues reported. Thus, you'll want to follow these troubleshooting steps to sort this out. Let's start by setting QuickBooks to run as an administrator and updating to its latest version:
After that, try to enter your transactions by batch again using the latest features and product improvements.
If the issue persists, you can run Quick Fix my Program from the QuickBooks tools to repair your program. It's designed to fix the problems with functionalities that aren't working. Here’s how to download and install the QuickBooks Tool Hub:
Just in case you need to delete transactions in bulk immediately, follow the steps outlined in this article: Batch delete or void transactions in QuickBooks Desktop Accountant Edition.
Please don’t hesitate to comment if you have any other questions or concerns besides entering transactions by batch. I’d be glad to provide you with further assistance. Keep safe!
Thanks. Tried this. No luck.
Hello and Thanks. Tried this also. No luck.
Thanks for trying, @passworddude. I know another troubleshooting solution to sort this out.
Aside from updating your QuickBooks Accountant Desktop to the latest release and running Quick Fix my Program from the tool hub, you can also utilize the Verify and Rebuild Data utilities. This can help resolve any underlying data-related problems that may be causing the shutdowns.
Here’s how you do it:
If the issue persists after performing the steps, it's best to contact our support team for further assistance. They have specialized tools and resources to help diagnose and fix software-related issues.
Here are some resources you can access moving forward to minimize and prevent performance concerns:
If you have questions about managing transactions or additional program concerns, this platform is available anytime to help you out. Keep me posted.
If you encounter the same problem on the sample file, consider to reinstall your QB. You may also consider to install the trial version for QB Desktop 2020 Enterprise to make sure.
Thanks. I followed the steps:
It says QB detected no problems with your data.
Rebuild completed. No issues found.
And still seeing the same issue
Hi there, @passworddude.
Thanks for trying the suggested steps by my colleagues above.
I agree with our champion user, Fiat Lux - ASIA. Uninstalling and reinstalling the program will remove the old installation files and add new ones. This way, you're essentially getting a fresh start. I've included some steps below to use our clean install method.
Note: You can get this info from your account management portal. Or you can press the F2 key on your keyboard while in QuickBooks (you do not have to be signed into the company file).
To reinstall:
For additional information about this process, check out Clean Install QuickBooks Desktop.
That should do the trick. Please let me know how it goes. I'll be here if you have any follow-up questions or concerns. Have a good one!
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