Quick Books UPS shipping

mrand90706 · ‎March 26, 2019

When trying to ship via UPS from within QuickBooks, I receive the following error:

Error: [250002] Invalid Authentication Information.

Does anyone have any idea how to fix this? QuickBooks help has been absolutely no help. I tried UPS too and they were polite, but couldn't help, as I expected.

Rasa-LilaM · ‎March 26, 2019

I’m happy to see you in the Intuit Community, mrand90706.

Thanks for letting us know that you already contacted our phone support and UPS about the error. I have a few steps you can try to get the feature working smoothly.

This problem can happen when the Shipping Manager account is damaged. To help you get back on track, you’ll have to delete the account and create a new one.

Here’s how:

Go to File at the top menu bar, then select Shipping.
Choose Shipping Options, and select Settings.
Click on Delete Account.

Next, set up the new account. Let me guide you how.

In your QuickBooks company file, go to File at the top.
Select Shipping, then choose Ship UPS Package.
Enter your account information.
Make sure to read the End User License Agreement, and choose I Agree to terms and conditions.
Click Next.
Configure your printer settings, then select Next and Finish.

Once done, you can now process a shipment. I’m also adding this article with detailed information on how the Shipping Manager can help process shipments and labels: Intuit QuickBooks Shipping Manager. This resource should get you on the right path.

Keep me posted on how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one.

View solution in original post

Rasa-LilaM · ‎March 26, 2019

I’m happy to see you in the Intuit Community, mrand90706.

Thanks for letting us know that you already contacted our phone support and UPS about the error. I have a few steps you can try to get the feature working smoothly.

This problem can happen when the Shipping Manager account is damaged. To help you get back on track, you’ll have to delete the account and create a new one.

Here’s how:

Go to File at the top menu bar, then select Shipping.
Choose Shipping Options, and select Settings.
Click on Delete Account.

Next, set up the new account. Let me guide you how.

In your QuickBooks company file, go to File at the top.
Select Shipping, then choose Ship UPS Package.
Enter your account information.
Make sure to read the End User License Agreement, and choose I Agree to terms and conditions.
Click Next.
Configure your printer settings, then select Next and Finish.

Once done, you can now process a shipment. I’m also adding this article with detailed information on how the Shipping Manager can help process shipments and labels: Intuit QuickBooks Shipping Manager. This resource should get you on the right path.

Keep me posted on how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one.

mrand90706 · ‎March 28, 2019

Worked perfectly. (Though it failed with an older. I had to find our most recent invoice.)

Thank you.

JanyRoseB · ‎March 28, 2019

Thanks for getting back to us, mrand90706.

I appreciate your effort for following the steps provided by my colleague which helps resolved your concern. Please know that you're always welcome to post here in the QuickBooks Community if you have any other concerns. We're always here to help you out.

Wishing you and your business continued success.

dsh55 · ‎March 06, 2020

As this method works, but when you log out the next day same problem. I have been in contact with QB but can not resolve the problem. We have 5 licences and use multi user mode and the first person that logs in can ship and it dose not recognize other 4 licences. Before the upgrade to windows 10 we could trick the shipping manager by changing the date forward. Windows 10 does not allow that. This has been going on for 3 months and no one has the answer.

ACMN · ‎April 19, 2025

I've been trying to set up my existing UPS Shipping account within QB Enterprise Desktop. I've entered all the fields according to the instructions and invoice, but when I click "next" I receive the following error:

"Account Registration Failed"

"Missing or invalid password [9670011]"

There was no prompt to enter a password within the set up manager.

UPS and QB help desk were not helpful in resolving this error. Can anyone assist?

JamaicaA · ‎April 19, 2025

The error occurs because UPS no longer supports the Shipping Manager software in QuickBooks, ACMN. We're currently in the process of switching providers, and I'll elaborate on the specifics below.

Establishing new connections to UPS accounts is unattainable since QuickBooks Desktop Enterprise no longer has a direct integration with UPS Shipping Manager. If you haven't set up shipping with your carrier, you won’t be able to do so until we launch our new Shipping Manager experience in May. With this, there will be a new notification in QuickBooks regarding this upcoming experience.

For more details about the new and improved shipping experience, refer to this article: Get ready for a new shipping experience in QuickBooks Desktop.

In the meantime, I suggest generating shipping labels directly through the UPS website.

Additionally, consider organizing and managing your inventory, as this can assist with your shipping through this guide: Set up Advanced Inventory in QuickBooks Desktop.

Furthermore, monitor your product costs to factor in shipping, customs duties, insurance, and miscellaneous items through this reference: Calculate landed costs in QuickBooks Desktop Enterprise.

If you need additional assistance with the shipping or inventory functionalities, add them in the comments below. Do you also need help with editing or updating items? Let us know, and we'll provide you with guidance.

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