I appreciate your effort for following the steps provided by my colleague which helps resolved your concern. Please know that you're always welcome to post here in the QuickBooks Community if you have any other concerns. We're always here to help you out.
As this method works, but when you log out the next day same problem. I have been in contact with QB but can not resolve the problem. We have 5 licences and use multi user mode and the first person that logs in can ship and it dose not recognize other 4 licences. Before the upgrade to windows 10 we could trick the shipping manager by changing the date forward. Windows 10 does not allow that. This has been going on for 3 months and no one has the answer.