Quick Books UPS shipping

mrand90706 · ‎March 26, 2019

When trying to ship via UPS from within QuickBooks, I receive the following error:

Error: [250002] Invalid Authentication Information.

Does anyone have any idea how to fix this? QuickBooks help has been absolutely no help. I tried UPS too and they were polite, but couldn't help, as I expected.

Rasa-LilaM · ‎March 26, 2019

I’m happy to see you in the Intuit Community, mrand90706.

Thanks for letting us know that you already contacted our phone support and UPS about the error. I have a few steps you can try to get the feature working smoothly.

This problem can happen when the Shipping Manager account is damaged. To help you get back on track, you’ll have to delete the account and create a new one.

Here’s how:

Go to File at the top menu bar, then select Shipping.
Choose Shipping Options, and select Settings.
Click on Delete Account.

Next, set up the new account. Let me guide you how.

In your QuickBooks company file, go to File at the top.
Select Shipping, then choose Ship UPS Package.
Enter your account information.
Make sure to read the End User License Agreement, and choose I Agree to terms and conditions.
Click Next.
Configure your printer settings, then select Next and Finish.

Once done, you can now process a shipment. I’m also adding this article with detailed information on how the Shipping Manager can help process shipments and labels: Intuit QuickBooks Shipping Manager. This resource should get you on the right path.

Keep me posted on how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one.

View solution in original post

Rasa-LilaM · ‎March 26, 2019

I’m happy to see you in the Intuit Community, mrand90706.

Thanks for letting us know that you already contacted our phone support and UPS about the error. I have a few steps you can try to get the feature working smoothly.

This problem can happen when the Shipping Manager account is damaged. To help you get back on track, you’ll have to delete the account and create a new one.

Here’s how:

Go to File at the top menu bar, then select Shipping.
Choose Shipping Options, and select Settings.
Click on Delete Account.

Next, set up the new account. Let me guide you how.

In your QuickBooks company file, go to File at the top.
Select Shipping, then choose Ship UPS Package.
Enter your account information.
Make sure to read the End User License Agreement, and choose I Agree to terms and conditions.
Click Next.
Configure your printer settings, then select Next and Finish.

Once done, you can now process a shipment. I’m also adding this article with detailed information on how the Shipping Manager can help process shipments and labels: Intuit QuickBooks Shipping Manager. This resource should get you on the right path.

Keep me posted on how these troubleshooting steps work for you. I’m here to make sure this issue is taken care of. Have a good one.

mrand90706 · ‎March 28, 2019

Worked perfectly. (Though it failed with an older. I had to find our most recent invoice.)

Thank you.

JanyRoseB · ‎March 28, 2019

Thanks for getting back to us, mrand90706.

I appreciate your effort for following the steps provided by my colleague which helps resolved your concern. Please know that you're always welcome to post here in the QuickBooks Community if you have any other concerns. We're always here to help you out.

Wishing you and your business continued success.

dsh55 · ‎March 06, 2020

As this method works, but when you log out the next day same problem. I have been in contact with QB but can not resolve the problem. We have 5 licences and use multi user mode and the first person that logs in can ship and it dose not recognize other 4 licences. Before the upgrade to windows 10 we could trick the shipping manager by changing the date forward. Windows 10 does not allow that. This has been going on for 3 months and no one has the answer.

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