Just checking in with the gang here to see if anyone has any updates :)

I still have the same problem. It is not registering actual payouts, but ironically, it is registering sales and other data.

Happy weekend everyone!

Hi, sulu7.

As of now, the investigation is still ongoing. To ensure your company data will be included in the lists of affected users. I'd suggest reaching out to our Phone support team.

In the meantime, feel free to browse our articles for more resources on managing your account: Help Articles in QuickBooks Online. 

You can always get back in this thread whenever you needed help.

Hello Adrian_A!

I know I am bumping an old thread, but I didn't know where else to go as a call back never happened days ago. 

Hoping to ask, is there another internal investigation going on similar to this one? The same issue has some up again where it is not importing data, and I'm trying to figure out what to do.

I appreciate you reaching us back here in the Community, @sulu7,

I wish you didn't have to go through this, I know how frustrating it has been to wait for days to receive a callback from our support team. 

After some research, I discovered that our engineering team has received an official report on this issue and is currently investigating it. Our engineering team's investigation into the eBay data issue has been given the investigation number INV-76452.

To learn more about the updates on the in-progress investigation, I suggest contacting again our support team. 

Additionally, I'll share this link you can use where you can search for articles that can help you in managing your company: Help Articles in QuickBooks Online.

Don't hesitate to reach us back if you require further assistance with managing your QBO. The Community team is here to help anytime. Keep safe.

Howdy!

Reaching out regarding INV-76452. Just wanted to know if there were any updates as of yet? Checked again today, and it appears payouts are still not being populated into QBO

I appreciate you for joining the thread, @sulu7. I've got some about your concern on payouts not yet populating in QuickBooks Online (QBO).

Know that I understand the urgency of this matter and how important it is for payouts to populate on your QBO. As I've checked here on my resources, our engineers are still working to find a way to resolve this. Rest assured that once a fix is available, you'll be one of the first customers to receive an update about the troubleshooting steps.

In addition, I've got you these articles to learn more about how eBay and QuickBooks Commerce work:

• Common eBay errors in QuickBooks Commerce.
• Sync Orders Between eBay and QuickBooks Commerce.

I've got your back if you have any additional QuickBooks-related concerns or need help performing specific tasks in QuickBooks, @sulu7. Don't hesitate to leave a comment below. I'll make sure to get back to you right away. Stay safe!

It's unacceptable that this is still not working correctly. 

So hopeful on this:

https://community.ebay.com/t5/Seller-Tools/Original-CEO-of-Outright-Go-Daddy-Bookeeping-Starting-a/m...

Ours stopped working after Jan 3.  That's it, no further payouts have posted.  The support agent that I spoke with had "heard about this issue on other calls," so it's not just us.  We're not doing anything exotic here, just trying to pull in payouts.

I think that it's time to stop "selling" (it is free, so I suppose I am getting what I pay for: nothing) this app until it gets to where it's at a level of reliability that one would expect for a financial/accounting product.  

It's actually ridiculous. This has been an issue for nearly a year now. And support only gives nonsensical replies to contact support and let them know their issue. Do you really think support isn't aware that most users with Ebay connect to have this problem? Let's just waste our customers' time more, maybe they will eventually give up.

Let's talk about how this SHOULD be handled. These should be pretty self-evident to a billion-dollar company.

1) QB transparently shows their progress on their OWN thread and actually explains what the issue is. 

2) QB stops directing people to the goose chase of disinformation that their support spews. This means no more gaslighting their customers that something is wrong on the customers' end. Stop wasting your customers' time troubleshooting issues that from QB's side. TAKE responsibility for the issue. 

This is a case study on how NOT to handle issues with customers. 

I am still having problems too!! It has been a year. I have logged out and logged back to the connection and it has uploaded my missing ones. But thats it, it will no longer update after that. It is a pain for bookeeping!!!

Hello there. I understand the necessity of getting this issue fixed as soon as possible. I'll share some updates about this matter.

We currently have a new reported investigation about eBay payments being unable to update or pull data. Our engineer is currently working on it. We appreciate your patience as we investigate this further.

As of now, I recommend contacting our QuickBooks support team so you can be added to the list of affected users and get notified via email of any updates. 

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

Here's an article for more details: Support hours and types.

Additionally, you can check this article for further details on managing eBay payments in QuickBooks: Connect to eBay Managed Payments with QuickBooks Online.

Tag me in the comment section if you have any other QuickBooks-related concerns, especially in managing your bank transactions. I'll be around to help you. Stay safe and hydrated!

Joining this thread to hopefully receive an update/resolve to this issue. Syncing eBay Payments has been my #1 headache since joining QB a year ago. 

I can see the urgency of getting this resolved, @TandT2.

I checked the status of the investigation about syncing eBay payments in QuickBooks Online, and it is still in progress. 

I know it's been a while, but rest assured our engineers are doing their best to get you back on track as soon as possible. If you haven't contacted our Customer Care Team, I suggest getting in touch with them so that you can be added to our notification list.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Thank you for your patience and understanding while we look into this further, @TandT2. If you have any further concerns, feel free to reach back out. Have a great day.

Past 2 months I haven’t been able to retrieve my data, deleted and reconnected and nothing. 96$ a month for a program that doesn’t work ? Worth that $ ? .. please fix the issue ! Thanks……

I can see that you did everything to fix this, Limburg. I understand how important it is to retrieve your eBay data seamlessly. I wish you didn't have to go through all those challenges.

Before anything else, please know that the investigation mentioned by my colleague is already closed. Since you mentioned that you've tried disconnecting and reconnecting but still can't retrieve any data, I recommend contacting the developer of the connector you've used to connect your eBay. They can help you check why you're unable to retrieve your transactions or data to QuickBooks Online. 

You can reach out to them in the App menu.

1. Hover over to the Apps menu and click Find Apps.
2. Look for the connector you've used, then go to the contact section. 

For your future reference, I've added some articles below that can help you learn more about eBay-managed payments and handle your transactions in QuickBooks Online:

• Connect to eBay Managed Payments with QuickBooks Online.
• Categorize online bank transactions. 
• Match online bank transactions.

You can return here anytime you need further assistance with your eBay transaction or any QuickBooks-related concerns. I'm always here for you.