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JS-USWT
Level 2

Enter Bills Screen - Want Expense Tab NOT Items Tab QBDT

When I enter bills in QBDT, sometimes it goes to the EXPENSES tab and other times it goes to ITEMS tab. 

I want it to go to the EXPENSES tab. I never use the ITEMS tab. Is there any way to make this happen?  

I have already called QB help line and they said unfortunately I can't do this, but I thought I would ask the community. 

3 Comments 3
Nicole_N
QuickBooks Team

Enter Bills Screen - Want Expense Tab NOT Items Tab QBDT

I recognize the importance of entering bills under the Expenses tab, @JS-USWT. Allow me to share some insights about it and get you going.

 

When creating bills, you have the option to select the type of bill you want to record. You can enter it under the Expenses or Items tab. Since you want to enter it under Expenses, remember to save any changes made. 

 

In your case, the unexpected behavior of the entered bill allocated under Items could be due to a system performance issue. That said, I recommend downloading the QuickBooks Tool hub to aid the common issues when entering bills. In this case, we need to close the QuickBooks account to utilize this tool.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and approve the terms and requirements.
  5. After that, double-click the icon on your Windows desktop to open the tool hub.

 

Next, let's run the Quick Fix my File:

 

  1. From the tool hub, select Company File Issues.
  2. Tap Quick Fix my File.
  3. Press OK when it completes and launch your QuickBooks.

 

To learn more about the process, check out this link: Fix company file and network issues with QuickBooks File Doctor.

 

Moreover, you may visit this article to keep you in the loop when managing vendor bills: Accounts Payable workflows in QuickBooks Desktop.


I'll be around to assist if you have further questions about creating bills in QuickBooks Desktop. Just leave a reply below and I'll be sure to answer them for you.

JS-USWT
Level 2

Enter Bills Screen - Want Expense Tab NOT Items Tab QBDT

Hello - Thank you for your reply.  I probably didn't explain my issue clearly.  This is not a system performance issue but rather a preference I have for entering bills. I want the screen to just go to the expense tab and not the items tab which I never use.  

Thank you.

CharleneMaeF
QuickBooks Team

Enter Bills Screen - Want Expense Tab NOT Items Tab QBDT

I appreciate you for clarifying your concern, JS-USWT. I'm here to help you sort this out.

 

The Expenses and Items button will switch depending on the last option you've selected when creating a vendor transaction. QuickBooks Desktop will remember the last entries made.

 

Since you've mentioned that you aren't using Items, make sure not to click it when saving the bill.  

 

If this isn't the case, I recommend following the troubleshooting steps shared by my colleague above to resolve issues in the program.

 

In case none of this fixes the problem, I'd suggest contacting our QuickBooks Support Team again. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

I'm still all ears if you need further assistance with your vendor transactions, running reports, etc. Just add your reply below, and I'll circle back to help you.

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