Web Connector - Application with Revoked Certificate

I am having this same issue. I have tried the uninstall and reinstall and it is not working.

This is definitely something going on at Intuit or maybe a certification authority. I tried re-loading the application (inside web connector) and it shows a non-expired certificate, but then gets that revoked error.

Thank goodness I dug deep to find this conversation.  I was on my way to find a sledge hammer to fix the problem!!  Not sure if this is part of the problem as well, but when I log out of QB, and try to log back in, its telling me only one can be open at a time, and there is nothing else open

Reddit u/fooey posted this developer forum where many are reporting issues.

https://help.developer.intuit.com/s/question/0D54R0000A7WFRvSQO/issues-with-qbd-certificates-us

I went and looked at that forum, and someone said "We are experiencing the same issue and our certificates are 100% valid",

how can we tell if ours is current?

Having the same error, Quickbooks Desktop 21. Started around 3pm PST. Verified that all of our certs are valid. Nothing changed on our end. Intuit support says that they've received a few calls with the same problem.

We appreciate everyone's sentiments for sharing and letting us know the experience you've encountered about the Web Connector Application with revoked certificate.

As per checking on our records, we've received volumes of reports and cases from other users experiencing this similar concern and verified an ongoing investigation (INV-91854). Please know that our product developers are already aware of this issue and are implementing measures to provide timely resolution. Also, we recognize the urgency in resolving this as soon as possible, and we understand how crucial running and managing QuickBooks tasks are when integrating your desktop file with third-party apps.

In the meantime, we recommend contacting our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates through email notifications regarding the status of the investigation.

Here's how to reach them:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Enter the investigation number as the description and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and click Continue.
6. Choose between Chat with us or Have us call you.

Moreover, I've included this guide to help you perform some fixes to this recent error: How to fix the error: QuickBooks - Application with Revoked Certificate.

We'll keep this thread open for any additional questions about the application with revoked certificates. Please don't hesitate to leave a reply in the comments below so we'll back you up whenever you need help. Keep safe!

I am having the same issue in Atlanta Georgia. This is a mission critical device, so I hope Intuit will resolve this before bedtime. 

That link says:

“Look at the top bar of the Web Connector window to see the version number. It should be 2.3.0.36.”

Are you really saying that going down a few hundred versions is the fix?

I’m assuming that 240 would be newer than 36. 

Is there somewhere that lists the actual up to date versions of web connector? I found a page, but it was still 100 versions behind what I seem to be running. 

Same thing here in Texas & we have to do payroll through QB Time by tomorrow evening & nothing will transfer. This is not a good situation

I have two applications that started this at 3PM EST. Need this fixed ASAP!

Intuit posted a fix.

How to fix the error QuickBooks - Application with Revoked Certificate (intuit.com)

It's the same link that @FateCandylaneT posted earlier, but the page has been edited since it was originally posted and now has an actual fix!

https://quickbooks.intuit.com/learn-support/en-us/help-article/web-integration/fix-error-quickbooks-...

This fix is only for current versions (21, 22 & 23).  I don't see a fix for older versions.  I use version 2020.  Does that mean Intuit is screwing us up and forcing us to upgrade?

This fix is only for current versions (21, 22 & 23).  What about older versions?  We used QB 2020.  Does that mean Intuit is forcing us to upgrade?

I understand how frustrating it can be to encounter the Web Connector Application with a revoked certificate, fesquivel2.

Last May 31, 2023, QuickBooks Desktop 2020 software was discontinued, which affected all versions of QuickBooks Desktop. For customers who have not upgraded their software, it's important to note that live technical support is no longer available for integrated services such as QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online bank feeds. Additionally, discontinued versions will not receive critical security patches and updates. You can check out this article for more information: QuickBooks Desktop 2020 service discontinuation policy. 

Also, the article you've provided will only work for the supported version of QuickBooks Desktop. With this, let me provide another instruction to remove the error that keeps popping up. This may or may not work since you're using QuickBooks Desktop 2020. Here's how:

1. Right-click the application icon and select Open File Location.
2. Right-click the application extension, for example, ApplicationName.exe, then choose Properties.
3. Go to the Digital Signatures tab.
4. From the Signature List, highlight the Name of the Signer and select Details.
5. From the General tab, choose View Certificate.
6. Look at the Valid from dates. If the digital signature date expires, ask your IT to get the latest certification for the third-party application.
7. Hit OK to close the window.

If the same thing happens, you'll want to upgrade your software to a newer version of QuickBooks Desktop from within the program to resolve the issue. Visit this article for the detailed steps: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

Once everything is all set, you may want to manage your QBDT account and services with the Customer Account Maintenance Portal (CAMPs). For the complete guide about this process, please see this article: Manage your QuickBooks Desktop subscriptions and services.

If you have further questions or concerns about managing your data, don't hesitate to drop a comment below. I'm always ready to help. 

Has anyone been able to get this resolved, we have been down since yesterday and Intuit stated back end engineers are aware and working on it and  could take anywhere from 24 to 48 hours to fix.

Thank you for your response and the instruction you provided.  I will try this later today.  And I agree with the QuickBooks Desktop 2020 service discontinuation policy.

But I can't entirely agree.  QuickBooks created the issue, which affected all versions of QuickBooks.  The point is not because my version is no longer supported.  QuickBooks did something and broke the Web Connector, which affected thousands of users.  Not only did my two applications use the Web Connector, but Avatax was also affected, which does not use the Web Connector.  If a Windows update caused the issue, I can revert back.  With QuickBooks, I don't have any option but to upgrade to the new version to continue using Web Connector.  But since QuickBooks caused this, QB is responsible for fixing whatever mess they made.

I believe QuickBooks customers deserve more information.  Otherwise, I'll file a formal complaint with the state court.

I have numerous customers experiencing an expired certificate warning.  Please keep me updated.

Do you know if they have posted a fix for the hosted environment. 

Hello everyone.

Thanks for joining this conversation. I'm here to help ensure this is taken care of for you.

The status of the investigation about the issue with the Web Connector Application is ongoing up to this time. Our product engineers are still working to fix this as quickly as possible.

If you haven't yet, I suggest contacting our Support team so they can add your details to our notification list. This will help our engineers determine the number of affected users. An email notification will be sent to you once resolved.

Here's how to reach them:

1. Go to the Help menu and click QuickBooks Help.
2. Select Contact Us.
3. Enter the investigation number as the description and click Continue.
4. Log in to your Intuit account, select Continue, then Continue with my account.
5. Enter the single-use code you received in your email and click Continue.
6. Choose between Chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact QuickBooks Desktop support.

In addition, I recommend visiting this article that tackles managing and fixing the error QuickBooks - Application with Revoked Certificate in QuickBooks Desktop (QBDT): How to fix the error QuickBooks - Application with Revoked Certificate.

Please let me know if you have more questions about this or anything else. I'm more than willing to assist. Stay safe.

I got the same response 20 minutes ago that they are aware of the situation and it will be resolved in 24 to 48 hours.  very frustrating 

The posted solution did not work for me.

I followed the instructions, but when I clicked the 'File/Update Web Services' menu, Quickbooks froze up.

I am using Quickbooks Desktop Pro (not Enterprise).  The link to download the new Web Connector had the word 'Enterprise' in the description.  Is the Web Connector for the Pro version the same as for the Enterprise version?

If the new version of Web Connector is intended to work for Pro, then I still need help troubleshooting.

What is the fix if you are hosted by Right Networks?

I see this post is marked Solved.  Were you able to get this 'fix' to work?  Because I have ran through the instructions a couple times and I still get the Revoked Certificate message.