Good day, @gaby1366.
I'd be glad to share with you the troubleshooting steps on how to fix the error message and successfully run your payroll in QuickBooks Online.
Is your employee residing in Washington? If so, Washington has implemented Paid Family and Medical Leave. This can be the reason why you're getting the error message. All employers within the state of Washington State (with very few exceptions) must report their employees’ wages and hours and pay premiums each quarter.
To add Washington Paid Family and Medical Leave to your employees, you can follow these steps:
- Go to Settings ⚙, then Payroll settings.
- Next to Washington tax, select Edit ✎ to view your rates.
- In the Paid Family and Medical Leave section, click Edit.
- From the dropdown menu, choose the new rate and enter an Effective date.
- Select Save, then Done.
Taxes will be deducted from your employee's paychecks on the effective date.
If you're still getting the same results, we can run some basic troubleshooting steps. Sometimes, a browser full of cache and temp files can cause unexpected behaviors. With this, let's log in to your QBO account via incognito to isolate the problem.
You can use these shortcut keys below:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
If you're able to set it up and run payroll, I'd advise you to go back to your normal browser and clear the cache. Doing in other supported browsers is a surpassing choice too.
Additionally, here are some articles that you can read to help complete year-end tasks and wrap up this year’s payroll:
Feel free to reach out to me again with any questions with regards to running payroll and I would be more than happy to help. Have a great rest of the day.
