Thanks for dropping by the Community today, SGVB-hi123.
Let’s go to the Products & Services list to review your subscription details. If it shows it’s already expired, update the billing method to get you back on track.
If you continue to get the same result, I recommend you get in touch with our Technical Support Team. They can review billing and subscription in a secure space. Once the issue is identified, our specialists will guide you on how to apply the permanent solution.
To reach them:
For more information about the support hours and types, check out this article: Contact QuickBooks Desktop.
Additionally, these resources provide an overview of how to resolve subscription issues and tasks you can do in CAMPs.
You're always welcome to drop by the Community if you need help with QuickBooks. I’m glad to assist further. Have a good one.
Hi there, SGVB-hi123.
I’m back to check if the steps I shared helped you get the account up and running again. It's my priority that you have the best experience when using QuickBooks.
If you encounter any hurdles performing any of these steps, post a comment below. I’ll jump right back in to help. Enjoy the rest of the day.
Let's go ahead and check your subscription details, Ric B.
From there, we can verify the status of your account. Here's how:
If it's still showing as suspended or expired after paying it, I suggest reaching out to our customer care support. This way, an agent can take a better look at your account. You can follow Rasa-LilaM's steps on how you can get in touch with us.
Feel free to reach out to us if you have other concerns. We're around to assist you. Take care!