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SGVB-hi123
Level 1

Account has been suspended?

Account has been suspended

6 Comments 6
Rasa-LilaM
QuickBooks Team

Account has been suspended?

Thanks for dropping by the Community today, SGVB-hi123.


Let’s go to the Products & Services list to review your subscription details. If it shows it’s already expired, update the billing method to get you back on track.


Here’s how:

 

  1. Log in to camps.intuit.com. Or learn more about signing in.
  2. Look for your subscription in the Products & Services list and choose Details.
  3. In the upper right, go to the Status section and check if it’s Active.
  4. If it’s not, navigate to the Billing Information section.
  5. Then, choose the Payment Method and Edit.
  6. From there, update your information.
  7. Press Save and Close.

If you continue to get the same result, I recommend you get in touch with our Technical Support Team. They can review billing and subscription in a secure space. Once the issue is identified, our specialists will guide you on how to apply the permanent solution.


To reach them:

 

  1. Press the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Get Phone Number or Start a Message button.

For more information about the support hours and types, check out this article: Contact QuickBooks Desktop.


Additionally, these resources provide an overview of how to resolve subscription issues and tasks you can do in CAMPs.

 

You're always welcome to drop by the Community if you need help with QuickBooks. I’m glad to assist further. Have a good one.

Rasa-LilaM
QuickBooks Team

Account has been suspended?

Hi there, SGVB-hi123.


I’m back to check if the steps I shared helped you get the account up and running again. It's my priority that you have the best experience when using QuickBooks.

 

If you encounter any hurdles performing any of these steps, post a comment below.  I’ll jump right back in to help. Enjoy the rest of the day.

Ric B
Level 1

Account has been suspended?

My account has been suspended even though I resubscribe yesterday and paid the required annual subscription fee.

Ric B
Level 1

Account has been suspended?

MY account has been suspended even though I paid the subscription fee yesterday.

Ric B
Level 1

Account has been suspended?

Account has been suspended?

Kristine Mae
Moderator

Account has been suspended?

Let's go ahead and check your subscription details, Ric B.

 

From there, we can verify the status of your account. Here's how:

  1. Log in to CAMPS.
  2. Enter your Intuit credentials.
  3. Go to the Products & Services list and click Details.
  4. In the upper right, go to the Status section and check if it’s Active.

If it's still showing as suspended or expired after paying it, I suggest reaching out to our customer care support. This way, an agent can take a better look at your account. You can follow Rasa-LilaM's steps on how you can get in touch with us.

 

Feel free to reach out to us if you have other concerns. We're around to assist you. Take care!

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