Thanks for sharing the steps you've tried jsgnade.
Let me share some details about the FUTA task on your dashboard.
We have an ongoing issue where some of our customers have this task too. Our Payroll Team is evaluating the tax payment on the dashboard.
I have good news for you. You've done the right thing and don't actually owe another payment. To get rid of the payment showing due, we recommend clicking the Create Payment button just like what you did. Once done, our system will recalculate and update to reflect that nothing is due. It will then remove the task on the dashboard.
We appreciate your understanding as our design team works to create a better experience for our customers.
Reach out to me if you need anything else. I'm always ready to assist. Have a good one.
I am still having this problem in 2020 for the 2019 tax year. Going through the Create Payment process does not eliminate the issue, I have done this multiple times. In addition, I have two entries for FUTA in my balance sheet account for the payment date, one for the correct amount, plus one that says "Adjustment" that negates that payment. Thus my running balance looks like the tax has not been paid. This is more concerning than the aggravating reminders - my Balance Sheet is incorrect. what is the Adjustment entry? Looking at the Balance Sheet, the same thing happened last year. The balance is off by the sum of the two years' tax. This did not happen before last year. Can I just delete the Adjustment entry?
Thanks for joining this conversation, @gpbarnett5.
We received reports regarding users seeing FUTA payment showing due after payment is made. A ticket (INV-40527) has been created and forwarded to our Product Engineers. They're now working to fix this odd behavior as soon as possible.
That said, I highly suggest contacting our Payroll Support team so they can add you to our notification list. This will also help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
Here's how to reach them:
Just in case, I'll add this article for future reference: Pay payroll taxes electronically or manually.
I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have a good one.
I chatted with support today. There is an erroneous entry being generated in the Liabilities Register for FUTA. It causes the Balance Sheet to be incorrect,and probably causes the erroneous reminder about paying FUTA. This happened to me last year as well. Users need to know that if they get the erroneous reminder about paying FUTA, that their balance sheet is probably incorrect. I'm going to let my CPA figure out the proper way to correct it.
I am having the same problems. I have tried calling support and they don't seem to understand accounting to be able to help. For the liabilities account dual posting, we entered a journal entry to offset the amount back to the payroll taxes account. I am looking for a fix to the Dashboard reminders as well.
FritzF/PreciousB - Another issue I am seeing is we have an employee that is exempt from state unemployment. He is therefore taxed for FUTA at a higher rate. When we file the 940 at the end of the year, we receive the credit and his FUTA is brought back down to the normal amount. Payroll is smart enough to calculate our 940 correctly, it should be able to adjust the overtax amount and clear it. Maybe add this to that ticket.
Let's get your concerns sorted out, Jimh3.
Regarding calling the support about accounting, we're unable to provide any accounting help or advice. Especially it concerns journal entries. Although, we can help you with any QuickBooks Online's technical issues.
Going over to the 940 dashboard reminder, our engineers are still working for a fix. Rest assured, once the resolution is available, it'll be rolled out to the affected users. In the meantime, as a workaround, click Create payment. The system will tell you that there's nothing due after a recalculation.
Lastly, adjusting any taxes requires you to contact our payroll support. They'll create a payroll correction. It's also good to get in touch with them since we're unable to create any ticket here. It's because we're unable to ask for any personal information in this public forum. Here's how you can contact us:
Don't hesitate to get back to us if you have other payroll concerns. We're here to lend a hand.
Kristine Mae thanks for the reply.
I wasn't looking for accounting help when I called support but as the person was looking at my screen for over 2 hours and not making any progress along with his comments made, it was evident he didn't quite understand what was happening. For instance, when I created my 940 and created the payment (all throught Quickbooks Online Payroll) the payroll system entered a payment in my checkbook correctly but made an increase and a decrease adjustment to my payroll liabilities account in my chart of accounts. Those two adjustments cancel each other. There was also an adjustment in the Payroll Liabilities which actually increased the amount it shows I still owe.
As to the Create a Payment workaround, that doesn't work as it still shows I owe tax.
I have sent a help request in the last 10 minutes and I'm waiting for a call back now.
This is certainly not the experience we want you to have, @FxS1.
Right now, our Product Engineers are still investigating the root cause of the issue. Let me reassure you that we are doing our best to fix this as soon as possible.
To help us monitor the number of affected users, I'd encourage you to contact our Payroll Support. They will add your company details to our notification list so you'll get a reminder once a resolution is available.
Here's a link for the steps to get connected with one of our phone agents: Contact Support: QuickBooks Online Payroll. Then, provide the investigation number INV-40527.
Just in case you need tips and related articles in the future about the "How Do I" steps in payroll, visit our Community website for reference: Help articles for QBOP.
Thanks for your patience while we look into this. Please let me know should you have any other questions in the comment. Have a great day ahead.
I've checked the investigation. It's still open right now, jimh3.
Rest assured that our engineers will continue working on the fix until this gets resolved. However, they haven't provided a turnaround time yet.
I know this has been going on for a long time now, but I can assure you that we're sharing them your sentiments about the issue.
Thank you for your understanding.
If you have other questions, please continue to use this thread.