Can't activate Direct Deposit on Desktop Pro

Hello there, @NikiPatt.

I understand the need to activate a direct deposit for your client. Please know that when setting up a direct deposit, you'll need to select the following after clicking the Get Started button: 

1. Select I’m the admin, and I’m the primary person who can… and enter the admin’s email address or user ID.
2. Select Continue.
3. Enter the email or user ID and password for your Intuit Account, then select Sign In. If you do not have an Intuit Account, select the Create an account link. Note: If you’ve already signed into your Intuit Account somewhere else in QuickBooks you won’t see this screen.
4. Select Get Started.

For more insights, you can check out this article for a thorough guide: Set up your company payroll for direct deposit.

For future reference, read through this article to know more about dealing with some direct deposit problems: Handle a direct deposit paycheck that was not received by an employee. It also includes answers to some of the direct deposits frequently asked questions. 

Feel free to get back if you have additional concerns about activating direct deposit. I'm always around to help in any way I can.

Did you see above where I said I'd been using QB since 1998?   I'm not a newbie.  I can't even get to the Get Started.  When I click "Activate Direct Deposit"  under Pay Employees it returns "Error Code 40001.  Contact our support team."  Which I have done several times. And what happens is everything else I've reported above.  It will not accept the user ID assigned to the payroll account to activate direct deposit -- it wants an email address.  That email address does not go with the payroll but with the overall QB account.  Anyway to merge the two?  Then I might have a chance.

Hi @NikiPatt,

The user ID or email address that's requested on your end is for an Intuit Account. The user ID you use to log in to your company file may be different compared to your Intuit Account. 

I'll share this article with you for your reference: Set up your company payroll for direct deposit. 

If you need further assistance with this process, then I suggest you contact our Technical Support for further assistance. I understand that you've already contacted them before, but it's our Technical Support team who can assist you with the activation process of direct deposit in your QuickBooks Desktop (QBDT) company.

Tap the Reply button and leave a post below if you have other concerns with the activation process of direct deposit in QBDT. I'll be sure to get back to you. 

I already have contacted Technical Support -- 3 times.  With 5 hours on the phone total.  The call has been escalated twice -- with QB twice failing to connect the escalate.  Are you telling me I need to start at the bottom of this process again?  And work another however many hours to correct QB's inability to respond?

The issue seems clear -- the Error Code is 40001.  Every time I try to activate direct deposit QB wants an email address. Not a user ID. A user ID will not allow me to enter the direct deposit process. Is there anyway to change the user ID for this client's payroll to an email address?  Just tell me that and I'll start the process.

Hi NikiPatt 

Did you ever get any help with this?  I am having the same issue now with a brand new QB file. 

Thank you for joining this Community thread, Accountablellc.

I can see that you're experiencing difficulties activating Direct Deposit on QuickBooks Desktop. I'm here to help you ensure the Direct Deposit is set up.

If you have the same issue as the original post when activating the direct deposit feature, particularly when entering an email address, there are a few things you should check to ensure that it is activated successfully.

You need to keep in mind that the email address or user ID being requested is associated with the Customer Account Management Portal (CAMPs) website. This is where your payroll subscription is linked. To proceed with the activation, you will need to use the same email address or user ID that you use to log in to the CAMPs website.

Also, If the email address you used to register your product wasn't already connected with an Intuit Account, an account may have been automatically created for you. In that case, you may need to claim that account if you've never signed in before.

Once everything is good, you can follow these steps to activate the direct deposit:

1. Open QuickBooks and log in with the QuickBooks admin username and password.
2. Go to the Employees menu, My Payroll Service, then Activate Direct Deposit.
3. Choose Get Started. If you don’t see Get Started:
   
      a.  Select I’m the admin, and I’m the primary person who can… and enter the admin’s email address or user ID.
      b.  Hit Continue.
      c.  Enter the email or user ID and password for your Intuit Account, then select Sign In. If you do not have an Intuit Account, select the Create an account link. Note: If you’ve already signed into your Intuit Account somewhere else in QuickBooks you won’t see this screen.
      d.  Click Get Started.
    
4. From the Business tab, select Start. Fill in the info. then Next.
5. Fill in the Principal officer info. click on Next.
6. Select Add new bank account.
7. Put the name of your bank and your online bank credentials, or your bank routing and account numbers.
8. Create a PIN. You’ll use this when sending your payroll to us each time. Confirm your PIN twice, then select Submit.
9. Select Next, then Accept and Submit.
10. If prompted, confirm the Principal officer’s full Social Security number. Select Submit.

I've added this article for the complete details of setting up direct deposit: Set up your company payroll for direct deposit.

After you've successfully set up the company's direct deposit, you can use the following resources to set up employees and contractors for direct deposit:

• Set up direct deposit for employees
• Set up and manage direct deposit for your contractors

Let me know in the comment section if you still need my assistance or have follow-up questions about direct deposit and payroll. I'd be happy to help.

HI - I do not get any option to enter an email or ID.  I get the attached error message and nothing else.  This is a brand new QB file.  Payroll has never been run on it yet. I had customer support a few days ago but they did not know how to fix it.

Hi there, I appreciate the effort in sharing those details. I'll explain how property management works in QuickBooks Online.

We understand how important it is for you to activate Direct Deposit on QuickBooks Desktop Pro, and we want to make sure that you can do it successfully. Our Customer Care Team is here to help you with the process, and they can assign a representative to check on your end and assist you every step of the way. 

They can also investigate to see if any compatibility issues between your program and operating system may be causing the problem. Please don't hesitate to reach out to our Customer Care Team again, and we'll gladly share the necessary steps to get you started. Thank you for your patience and understanding.

To get help with your QuickBooks Desktop software, follow these steps:

1. Open QuickBooks.
2. Click on Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us and provide a brief description of your issue, then select Continue.
4. Sign in to your Intuit account click on Continue and then Continue with my account.

• If you don't have an account, make sure to Create a new account.

        5.Check your email for a single-use code. Enter this code and select Continue.

• If you have multiple accounts, select the one you want to use and click on Continue.

       6.Choose to chat with us or request a callback.

• Phone support may be limited due to volume.

You can also check this article for more details and be sure to review their Support hours to know when agents are available.
 

Moreover, I'd also recommend checking out this article to learn how to set up and manage your employees' direct deposit in payroll. Also, how to pay your contractors using direct deposit in QuickBooks Desktop Payroll: 

• Set up direct deposit for employees.
• Pay a contractor with a direct deposit.

Rest assured that we are committed to providing you with the best information to help you activate Direct Deposit on QuickBooks Desktop Pro. If you need any further assistance, please do not hesitate to contact us.