cancel my payroll subscription

Hi there, Caregiver.

Thanks for taking the time to reached out to us. We're sad to let you go but we're happy to help you out. 

You may cancel your payroll subscription if you no longer need to process paychecks, quarterly or annual forms. To cancel your payroll service, here's how:

1. At the top menu bar, click Employees.
2. Go to My Payroll Service.
3. Select Account/Billing Information.
4. Provide you Intuit login information.
5. The Account Maintenance page will open.
6. In the Service information section, click the Cancel link. 
7. Proceed with the process to cancel your payroll service.

For additional reference, you can check this article on how to cancel Standard, Enhanced, or Basic payroll service.

If you need further assistance with the steps, I recommend calling our QuickBooks Desktop Payroll Support Team. They have the tools to do a remote session and walk you through the steps.

Here's how you can contact our phone support: Contact Payroll Support.

For future reference, once you decide to re-active your payroll subscription, you can follow the detailed steps in this article: Reactivate your QuickBooks Payroll subscription.

This will get you on the right track. Please know that you're always welcome to post if you have any other questions about the payroll service. Have a good one. 

Caregiver---I also need to cancel my subscription to Desktop Payroll Enhanced, but when I click on the Cancel link, it takes me to this page a page that has me select my Payroll version, and when I click on my version it takes me to a general support page.  How do I confirm that I have cancelled my subscription, which renews in April?

Let's check out if your cancellation was successful, Khart.

If you've successfully cancelled your payroll subscription, its status in the Account Maintenance page will show as Cancelled. Another way to check it is through our phone agents. You can call them using this number 866-223-5562.

Please check out this steps to get their number.

Thanks for the quick response.  Yes, it still says active, but I will call the phone number and get it straightened out.

I need to cancel my payroll subscription. When I called it took 1 hour and 10 minutes to get someone on the phone. They told me I am not the master admin. Yet I am and I can see that both in QB payroll and in my Intuit account. I tried to cancel submitting the online form. It will not submit. I am not willing to spend more of my time holding. Please help.

Thanks for joining this thread, @awise.

Allow me to help provide some insights about cancelling payroll subscription. 

This isn’t the kind of customer service we want you to experience. We strive to deliver customer satisfaction at all time. Due to high volume of calls we are experiencing a longer wait time on the line. 

You can follow the steps I provided on my first post on how to cancel your payroll subscription. The other option to cancel is through online. Let me walk you through the steps: 

1. Login into your Intuit Account.
2. Under Products & Services, choose the Payroll Subscription that you are canceling.
3. Select Cancel Service at the top right.
4. Select a cancel reason. For example Business has no employee or is closed.
5. You can proceed to cancel in two different ways. 

For additional reference, you can check this article: Cancel Standard, Enhanced, or Basic payroll service. 

This will get you on the right track. Feel me in if you have any other questions about cancelling payroll service. I'll be around to help. Have a good one. 

I do not know my account number or email address when it was setup

Thanks for joining in this thread, @uy.

Let me help guide you on how to cancel your payroll subscription in QuickBooks Online (QBO). 

There are two options on how to cancel the payroll service. If you're able to access your QBO account, you can cancel it on the Account/Billing Information or through online. You can follow the steps on my posts above.

For additional reference, you can check this article on how to cancel your QuickBooks Online Payroll subscription. 

You can also contact our QuickBooks Online Support Team. They have additional tools to pull up your account in a secure environment, and they'll be able to cancel your payroll subscription.

Here's how you can contact our customer support:

1. Sign in to your QuickBooks Online company.
2. Select Help (question mark icon) at the top right.
3. Select Contact us to connect with a live support agent.

This will get you on the right track. Please know that you're always welcome to post if you have any other questions about the QuickBooks payroll. Have a good one. 

Hi. our company ID is [removed]059. We already cancelled the service, but We've still be charged a monthly fee. can you please take care of this issue? 

Heng

Hi @1231 4588 9809 059,

You might've updated your banking information after the service was cancelled. This may be the reason your were charged again for the monthly fee. I'd like to add a few details and help you from there.

Once your account is deactivated, you shouldn't update your banking information in QuickBooks. This causes your subscription to reactivate and charge you the monthly fee.

To cancel your account again, you can follow the steps below:

1. Click on the Gear icon.
2. Choose Accounts and Settings.
3. Click on the Billing & Subscription tab.
4. In the QuickBooks section, click on Cancel.

Also, I recommend contacting our QuickBooks Online support. This way, they can verify a few information on your account and help you with the charges made to your account.

Here's how you can contact them:

1. Log in to your QuickBooks account.
2. Click on Help.
3. Click on Contact Us.

I've attached an article for more information: Cancel Your QuickBooks Subscription.

Please don't hesitate to let me know if you have any other questions. I'll be here to help.