Cannot delete an account that is associated with a Form 1099 box

Run a transaction register on the GL account in question and identify the vendor transactions using this account. Change the account being used for the vendor transactions, then you can delete it.

There are no transactions using the account.  I have move them to other GL Accounts.  It is completely empty.  Any other suggestions?

Thank you that worked!

Hello again, @Bonnieo1.

Thanks for getting back to me.

Glad to know that those steps help you fixed the issue.

Please don't hesitate to post again or leave a comment below should you have any follow up questions. I'm always here to help you out. Take care and have a great day!

I was having this same issue, I followed the instructions listed above and when I tried to "click Save and Finish Later" it gave me an error message: "Something's not quite right. Unexpected problem : -1" 

I tried several combinations of boxes to check/uncheck, but it seems to only happen when I'm trying to remove the ones that are connected to any GL cost of goods accounts.

Hello there, @alexlhopkins.

Completing your 1099 form is my priority. With that being said, let's fix this error prompt and get the program working as it was before.

In the meantime, let's apply the following troubleshooting steps to make sure this is not browser-related:

• Login to your QuickBooks Online account using an incognito or private browser. Kindly use either of the following shortcut keys:
  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Internet Explorer: press CTRL  + Shift + P
  • Safari: press Command + Shift + N
• If you're able to successfully move or delete the accounts in your 109 form, you may want to clear the cache and cookies of your regular web browsers.
• You can also use the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.

If the issue persist, I'd recommend reaching out to our Customer Care Team. A tax specialist will be able to look up your account and further assist you in checking the root cause of the error via secured remote access session.

Here’s how you can reach them:

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Choose the QuickBooks Product.
3. Select your QuickBooks Online version.
4. On the Contact Us page, select a topic.
5. Click on Get Phone Number button to see the support number.

Keep me posted if you have other questions about preparing your 1099 form. I'd be happy to help you more and answer all your inquiries. 

Thanks, JuVieIL! 

Unfortunately, it's not a browser-related issue.  I cleared the cache and tried two different browsers in my testing before I posted on the forum.  I'll reach out to the Customer Care Team.  :) 

Best!

Alex

Allow me to join the thread, @alexlhopkins.

The steps provided by our colleague FritzF and juVielL should be able to fix the issue with deleting an account that is associated with the Form 1099 box.

Since it doesn't work on your end, I suggest getting in touch with our QuickBooks Support to check this further for you. For the support's contact information, you may check the steps provided above.

As always, don't hesitate to add a comment below if you have any other concerns. Wishing you continued success!

Hi!  I tried your method of removing 1099 association to an account, but I can't see where to "navigate to Accounts page."  The "Accounts" link on the left can't be clicked.  Am I missing something?

I appreciate the screenshot that you provided, Robin_Canaday.

I'd be glad to help you with removing an association to an account for a 1099 in QuickBooks Online.

Have you tried using a different browser? Performance issues in QuickBooks are resolved by doing basic troubleshooting steps. Let's start by opening a private browser to start a new session.

Here's how:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N.

If you're able to remove the account, you may want to clear the cache and cookies of your regular web browsers. However,  if the issue persist, I'd recommend reaching out to our Customer Care Team. A tax specialist will be able to look up your account and further assist you in checking the root cause of the error via a secured remote access session.

Here’s how you can reach them:

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Choose the QuickBooks Product.
3. Select your QuickBooks Online version.
4. On the Contact Us page, select a topic.
5. Click on Get Phone Number button to see the support number.

Let me know if need further help with 1099 in QuickBooks Online. I'm always here to help.

Hi - I am trying to clean up some accounts and follow the instructions above but I get to step #3 because of the attached screen/prompt...there is no continue option.  Any suggestions?

I'll make sure that you can clean up some of your vendor accounts in QuickBooks in no time, @lbhovey.

I appreciate you for following the steps outlined above. I'll guide you through the shortcut steps to navigate to the Accounts page in QuickBooks Online. This way, you can clean up some of your 1099 accounts without going through the Vendors page. 

Here's how: 

1. Go to your QBO Dashboard, then change the https://app.qbo.intuit.com/app/homepage to https://app.qbo.intuit.com/app/1099.  
2. Press Enter on your keyboard. 
3. Click Next in the Company section. 
4. Update the account or uncheck the required checkboxes for tracking.
5. Click the Save and Finish Later to close the window.

If the issue persists, I'd recommend doing some basic troubleshooting steps to fix the problem. You can follow the steps outlined by my colleagues Rose-A or Iamjuviel above. 

Additionally, check out these articles below on how to resolve missing contractors and modify 1099's chart of accounts in QuickBooks: 

• How to modify your chart of accounts for your 1099-MISC and 1099-NEC filing
• Fix missing contractors or wrong amounts on 1099s

If you have other questions or need further help with 1099 in your account, you can mention my name by adding a comment below. I'll be around to help you. Keep safe, @lbhovey.

Clicking on the "Prepare 1099's" link sends me here:

https://app.qbo.intuit.com/app/1099MiscForm

Which has no link for "Continue your 1099's" or "Accounts".  It seems like the links have changed so how can we now control which GL accounts show up in 1099 reports?

Missing options in QuickBooks Online can be caused by a browser-related issue, pcchase.

If you haven't already, let's open the link in an incognito window or private browser. There are times when your browser is full of frequently-accessed page resources, which will cause QBO to act strange. You can refer to these shortcut keys:

• Press Ctrl + Shift + P for Firefox.
• Press Ctrl + Shift + N for Chrome.
• Hold down Command + Shift + N for Safari.

If you can successfully continue your 1099s, clear your browser’s cache to speed up the loading process of the QBO website and for the system to start fresh. Otherwise, switch to another browser if the issue persists.

I also encourage checking these articles shared by my colleague in resolving missing contractors and modifying 1099s COA:

• How to modify your chart of accounts for your 1099-MISC and 1099-NEC filing
• Fix missing contractors or wrong amounts on 1099s

Let me know by posting a reply if you need more help with the 1099 issue or other concerns. I'll be glad to back you up.

Thanks. I was able to get to the correct screen by forcing my browser to:

https://app.qbo.intuit.com/app/1099

I also didn't have to clear my cache to get there!

Thanks,

 Pete

There is no "Continue with 1099's".  Now what?

Instances like this can be a result of a browser-related issue, @ginamarie0327. I'm here to help you sort things out.

The QuickBooks saved cache can occasionally lead to unusual behavior. I suggest we run through a few basic troubleshooting procedures to see whether the problem is with your browser. Let's begin by utilizing an incognito or private browser to log in to your QBO company. Use these shortcut keys as a guide:

• Press Ctrl + Shift + P for Firefox.
• Press Ctrl + Shift + N for Chrome.
• Hold down Command + Shift + N for Safari.

If you're able to see the option to click on Continue with 1099's, then you'll have to clear your regular browser cache. This will avoid errors on your browser moving forward.

If the issue persists, kindly try using another supported browser.

I'm also adding these links that you may find helpful when working on 1099s.

• Modify your chart of accounts for your 1099-MISC and 1099-NEC filing
• Fix missing contractors or wrong amounts on 1099s

You can always get back to us whenever you need extra help with payroll, 1099, or QuickBooks in general. We'll do our best to respond as soon as possible. Keep safe!

Hello

I use QB Desktop & am getting this error code when I am trying to combine GL accounts that are income accounts as well. I turned off the preference of using 1099's just to get them combined & it still shows this error. I can't combine any of my GL accounts for some reason... any suggestions?

Thanks

It's my pleasure to assist you with combining your GL accounts in QuickBooks Desktop (QBDT), NBP. I'll walk you through the solutions to isolate the error you're getting.

I appreciate you disabling your preferences for 1099 to isolate the issue. However, turning it off from there will still give you the same error message. What you need to do for now is to enable 1099 tracking and then remove the said accounts from there.

Here's how:

1. Open your QBDT file.
2. Click on Edit, then Preferences.
3. Tap on Tax: 1099, then go to the Company Preferences section.
4. Choose Yes beside Do you file 1099 forms?
5. Click on If you're ready to prepare your 1099s, including mapping accounts, you can do it here link to open the 1099 mapping.
6. Hit Yes to confirm the action.
7. Select Show all accounts from the dropdown menu.
8. Look for your income accounts.
9.  Set Omit these payments from 1099 under the Apply payments to this 1099 box.
10. Click on Save and Close.

Once done, you'll now be able to merge your GL accounts successfully. I'm adding this article as your reference: Merge list entries in QuickBooks Desktop. The same material will guide you on how to combine your customer, vendor, and employee lists.

Aside from that, you may review the resources from these links for more hints while managing your accounts in our system:

• Work with the chart of accounts in QuickBooks Desktop
• Add, edit, or delete accounts in QuickBooks Desktop

If you have follow-up questions while combining your income accounts, let me know by adding a comment below. I'm more than happy to help you again. Have a good one!

QuickBooks Online-I try deleting an account from the 1099 Accounts page (so I can eventually make the account inactive in the chart of accounts. I save the form but when I go back in, the account is back.

There are no drop downs to Omit from 1099.

Any suggestions would be appreviated

Hello there, bechtelm.

I'll share some troubleshooting steps to help you remove accounts from the 1099 box.

In QuickBooks Online, deleting an account associated with a Form 1099 box isn't possible. With this, you'll need to exclude it from the assigned 1099 box.

In your case, please ensure to click the Next button after removing the account to implement the changes. Let me show you how.

1. Head to Payroll, then Contractors.
2. Select Prepare 1099s.
3. Choose Confirm info and get started.
4. Click on the Delete icon for the account you want to remove.
5. Click on Next and then the X button.

However, I recommend utilizing a private browser if the issue persists. A corrupted cache file usually causes unexpected behaviors when working with the program. You can utilize these keyboard shortcuts depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once it works, clear the cache from your regular browser to refresh the website's preference. Also, you can choose between the different supported browsers to ensure the best and most secure experience.

Moreover, you might want to review this material for guidance on making your account inactive: Make an account inactive on your chart of accounts in QuickBooks Online.

Keep us posted in the Community if you have additional questions when modifying your 1099 box or other related concerns in QuickBooks Online. We're always here to help.