Oct 12, 2021 this is still an issue.  They say they have an work-around - but still not fixed. This is the error message (attached)

I have been experiencing this same issue for months. Finally I was referred to this thread, and it appears there are many of us unable to View/Print W-2 forms due to this "time out" issue. Has anyone found a solution? Is Quickbooks actually working on this? Or is this a known issue for them that is too embedded to remove until the next software architecture is released? What a pain...

Thanks for joining in on the thread, tconway.

I realized that you've been experiencing this for quite some time.

After checking, the ticket is still open at the moment, and yes, our engineers are working on this but cannot provide a turnaround time yet. However, we've also received reports that other users are still able to download their W-2s through this link: https://payrolltaxcenter.intuit.com/ptc/termLogin.faces.

If you haven't already, please contact our Assisted Payroll Support, so they can add your account to the list of affected users for immediate updates.

The Community team is always available if you need more help. Take care always.

This has been going on since June and no fix yet?

This isn't the kind of experience that we want you to come across, @Constance Cook. 

As of now, we are still looking for the root cause of why you're unable to access the W-2 forms. That said, I'd recommend reaching out to our Phone Support so you'll be added as one of the affected users. I've included the steps to contact support below. 

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

Feel free to browse these references for detailed information about the said forms:

• View and print employee W-2 forms
• Tax Deadlines And Important Quarterly And Year-end Dates

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

We need to send some W2's to our banks. how do we do this? request from the IRS? That will take quite some time.

This investigation is still ongoing, Goldsaul.

 I know it takes a lot of time, but for now, you may have to reach out to the IRS for the copy of your employees W2 forms. 

Once this issue has been fixed, either my colleague or I will update this thread. If you haven't contacted our Phone Support agents, I'd recommend reaching out to them so we can add you as one of the affected users. 

Once everything's fine, you can check these articles as your guide in printing the mentioned forms:

• View and print employee W-2 forms
• Tax Deadlines And Important Quarterly And Year-end Dates

We do appreciate your patience while we are looking into what causes this issue and for some possible workarounds. Keep me posted whenever my assistance is in need. Keep safe!

Here is the solution to your w2 problems - use this link. https://payrolltaxcenter.intuit.com/ptc/termLogin.faces.

Quickbooks is using internet explorer browser when you try to access the w2's from within QB. The problem is QB using antiquated technology and there are problems with their legacy systems. Simply paste this address in your browser and access the w2 site as you normally would. Maybe one day QB will get their act together and until then, this is all you need. https://payrolltaxcenter.intuit.com/ptc/termLogin.faces

Good luck.

Curious as to why QuickBooks isn't offering this as a solution.

Curious as to why Quickbooks isn't recommending this solution.

Did it work?

Did this work for anyone?

***WORKAROUND***

1. Open the Chrome browser (not Internet Explorer).

2. Paste in the following link*:

     https://payrolltaxcenter.intuit.com/ptc/termLogin.faces

3. Log into the Payroll Tax Center with your EIN and PIN

4. Go to the desired year and view/print like you normally would do.

Note:  The problem is two fold: (1) The Payroll Tax Center site is no longer compatible with the IE browser. (2) QuickBooks Desktop defaults to the IE browser and offers no browser preference option to change to a more secure and relevant browser such as Chrome.

*When on a session with QuickBooks Support, they provided this link as a workaround.

HEAD SCRATCHER: Intuit's revenue last year was 9.633 billion USD.  It's beyond me why they would allow this problem to go on since at least June of 2021 (from what I can tell) and why they would not have released an update to allow use of another browser other than IE (which is extremely unsecure) and it's EOF is June 15, 2022 of this year.   There is really no excuse.