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anonEthos
Level 3

Change recipient of Payroll notifications

Where and how do I change the recipient of payroll email notifications? Currently the Primary Contact and the Accountant receive these email notifications. I'm an user and Master Admin but not the Primary Contact or Accountant. I process Payroll but not the recipient of the email notifications. This puts the burden of forwarding the email notifications on the Primary Contact. This adds to the tedium of the Primary Contact (who is the business owner). How to I as the Master Admin receive these notifications?

Solved
Best answer October 01, 2020

Best Answers
Nick_M
QuickBooks Team

Change recipient of Payroll notifications

Hey there anonEthos. 

 

Thanks for dropping by, what you'll want to do is update your primary contact information, that way they will receive the payroll email notifications. to do so, follow these steps:

  1. Select the Gear icon, then choose Payroll Settings.
  2. Select Contact Information.
  3. Change then name, then select OK.

Only a Master Admin can change this information, regardless if you're added as an authorized user to the account.

 

Thank you for your time and if you have any other questions, feel free to post below at anytime. Thank you and have a nice evening.

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9 Comments 9
Nick_M
QuickBooks Team

Change recipient of Payroll notifications

Hey there anonEthos. 

 

Thanks for dropping by, what you'll want to do is update your primary contact information, that way they will receive the payroll email notifications. to do so, follow these steps:

  1. Select the Gear icon, then choose Payroll Settings.
  2. Select Contact Information.
  3. Change then name, then select OK.

Only a Master Admin can change this information, regardless if you're added as an authorized user to the account.

 

Thank you for your time and if you have any other questions, feel free to post below at anytime. Thank you and have a nice evening.

anonEthos
Level 3

Change recipient of Payroll notifications

Thanks, it was simply and straightforward.

Nick_M
QuickBooks Team

Change recipient of Payroll notifications

Hi again anonEthos.

 

I'm happy to hear you were able to make the changes.

 

If you have any other questions or need more help, feel free to post here anytime. Thank you and have a lovely evening. 

patrickr
Level 2

Change recipient of Payroll notifications

I followed your instructions but I find no Contact Menu item.  There is an Email notifications section but the edit button does not allow any such changes; only 2 boxes are editable, Payday notifications and Tax payment reminders.  None of the email addresses or notifications options are editable.

 

Please revise your response and send it.  

Divina_N
QuickBooks Team

Change recipient of Payroll notifications

Thank you for joining this thread, @patrickr.


Let's ensure that you log in as the Master Administrator of the QuickBooks Online company. As per my colleague, Nick_M discussed above, only the master admin is eligible to change the contact information. However, if you were signed in as one and still can't see the Contact Information menu, let's run your QBO company using a private browser. Unable to see some options in the system might be a cause of stored cache and cookies. The private mode doesn't store cache that causes problems when running websites. 

 

The following are the shortcut keys you can use:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once signed in, follow the outlined steps provided by my colleague, Nick_M in updating the contact information.

 

If this works, let's clear the cache of your regular browser. It will remove the stored cache or cookies to refresh your browser's background processes. If you still can't see the Contact Information menu, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 

 

You may also consider reading this article to learn more about payroll processing in QuickBooks: Employees and payroll. This page also gives info about compensation types, paying taxes, federal tax deposit schedules, etc.

 

Keep me posted here if you have further concerns about editing the contact information in QuickBooks. I want to ensure your success. Thanks for coming to the Community and take care.

bsc_micheal
Level 1

Change recipient of Payroll notifications

Hi, I'm having the same issue not being able to change the contact in the Payroll settings section from the old bookkeeper. I am the master admin and the only admin, and I tried in private mode which also didn't work. Is there a different way to address this? Thanks!
Jovychris_A
QuickBooks Team

Change recipient of Payroll notifications

Thanks for posting here, @bsc_micheal.

 

Normally, we can go to the Payroll Settings and have the option to change the Contact Information under Business Information.

 

Since you've followed the steps recommended by my colleague to see it by troubleshooting the browser, I encourage contacting our Tech Support team to investigate this further.

 

Here's how:

  1. In your QuickBooks Online company, go to Help (?).
  2. Select Contact Us.
  3. Enter your concern briefly, then select Let's talk.
  4. Choose a way to connect with us:
    • Start a chat
    • Get a callback

 

From there, an expert will ask for your personal info to pull up your account and help you enter your contact information.

 

You can also chat with us online depending on the payroll service you're using:

 

I've added an article about how you can cover up the previous year's payroll and prepare for the next: Year-end checklist for QuickBooks Online Payroll.

 

Please let me know if you have additional questions. I'll keep my notifications open. Have a safe day ahead!

BarryChristian
Level 1

Change recipient of Payroll notifications

My Payroll setting does not have a CONTACT section - It looks like this 

 

Email Notifications  Send to  (My Email)

     Setup Notifications   Send to you and Accountant(s)

      Form Filing notifications  Send to you and Accountant(s) 

 

etc etc

I do not want these sent to my accountants all year long

 

Rasa-LilaM
QuickBooks Team

Change recipient of Payroll notifications

Thanks for following on this thread, BarryChristian.


I appreciate for letting us know on how the Email Notifications setting looks like. This gives us an idea of why you’re unable to update the contact information.


Based on the payroll service you’re using, I recommend contacting our Payroll Support Team. One of our specialists will collate some personal information to open your account. Then update the name listed in the following settings: Setup notifications, Form filing notifications, Payday notifications, and Tax notifications.


To reach them:

 

  1. Press the Help icon at the top to open the QB Assistant window.
  2. In the Assistant tab, enter the issue or topic in the Type something field. For example, update the Email notifications setup.
  3. Click the Get help from a human link and follow the on-screen steps to complete the process.
  4. In How would you like to connect with us? section, select Chat for real-time assistance or Callback to speak with an agent.

 

For more details about our support hours and types, check this guide: Contact Payroll Support.

 

Let me share this article to learn more about the features in your current payroll service: See what's new with QuickBooks Online Payroll Core, Premium, and Elite. It provides detailed information on how to use each one and helps you efficiently manage your payroll tasks.


Stay in touch if you still need assistance updating your Payroll Settings. I’ll get back to help and make sure you’re taken care of. Have a good one.

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