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I'll help make sure you can log in to your QuickBooks account, @asba.
First, QuickBooks uses the cache to remember frequently-accessed sites to make your browsing easy. However, too much of them can cause unusual QuickBooks responses. Thus, this can be the reason why you're unable to log in to your account.
I've got some tricks to fix this. To start, let's try to refresh your browser first. To do this, just click the Reload icon beside the QuickBooks URL or press CTRL + F5 on your keyboard.
If it doesn't work, let's use a private browser when accessing your account. Private mode prevents storing cache that can cause problems when running websites. Thus, a good place to fix unexpected QuickBooks behavior.
Here are the shortcut keys you can use to access one:
- Ctrl+ Shift + N for Google Chrome
.
- Ctrl + Shift + P for Mozilla Firefox
and Microsoft Edge
.
- Command + Shift + N for Safari
.
Once there, please log in to your account using the correct credentials. If it works fine this time, please go back to your regular browser and clear its cache. This way, the system will go back to its default state.
Otherwise, you can use another supported web engine instead. This helps ensure you get the best and most secure experience with the program.
If the issue persists, I suggest contacting our Intuit Online Payroll support. This way, an agent can take a better look at your account or even escalate this.
To achieve this, you can fill out this chat link form to connect with one of our representatives. Also, check out our support hours to ensure they can assist you promptly.
After resolving the log in issue, you can review this helpful guide for more account management topics.
I'm here to help if you have more account management concerns. Just add the details below so I can assist you further.
