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A
AltraCollision
December 24, 2020
Question

Direct Deposit Activation

  • December 24, 2020
  • 5 replies
  • 18 views

I am trying to activate my direct deposit.  I am connecting to bank and all seems good until a window opens that says "Something went wrong, please try again later.

 

Not a very descriptive error message.  Anyone know why this is happening and how I can fix it?

5 replies

MarsStephanieL
MarsStephanieL
Level 6
December 24, 2020

Hi there, @AltraCollision.

 

I'm here to help you with fixing the error message when activating the Direct Deposit in your company.

 

This may be caused by a data issue in your company file. I'd suggest using the Verify tool to know why this error message appears. I'd be happy to show you the steps.

 

  1. Close all the windows within the QuickBooks Desktop.
  2. Go to the File menu and choose Utilities.
  3. Select Verify data.

If there's no problem with your company data, you can restart the program. Then, try to set up the Direct Deposit again. However, if there's a pop-up message saying that "Your data has lost integrity," I'd recommend using the Rebuild tool to correct the data problem in the file. 

 

Before using the Rebuild process, I'd suggest saving a backup file of your company to avoid data loss. For more information about the process, you can check out these articles:

 

 

I've included this article that may help you with your year-end tasks with QuickBooks: QuickBooks Desktop Year End Prep and Resources.

 

I'll be here if you have other questions with QuickBooks. Let me know in the comment section below. Happy holidays!

A
AltraCollisionAuthor
December 28, 2020

There was no error in the data verification.  Any other ideas.

M
MirriamMQuickBooks Team
QuickBooks Team
December 28, 2020

I appreciate you letting us know the result of the troubleshooting steps you've performed on your end, AltraCollision.

 

I’ve checked with my tools, and it shows that there's an ongoing issue about users unable to activate or sign up for a direct deposit. We've escalated this to our engineers, and they are looking for a permanent fix for the unexpected behavior. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list affected users. 

 

To reach them, here's how:

  1. Go to the Help menu at the top on your QuickBooks homepage.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

In the meantime, you can try opening your QuickBooks Desktop (QBDT) as an admin. To do that, right-click on the QuickBooks icon on your computer and select Run As Administrator. Then, try to activate direct deposit again.

 

For reference in activating your direct deposit in QBDT, see this article: Set up your company payroll for direct deposit.

 

If you have other payroll concerns, feel free to comment down below. We're open 24/7 to help you out. Have a great day.

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