Direct Deposit Activation

Hi there, @AltraCollision.

I'm here to help you with fixing the error message when activating the Direct Deposit in your company.

This may be caused by a data issue in your company file. I'd suggest using the Verify tool to know why this error message appears. I'd be happy to show you the steps.

1. Close all the windows within the QuickBooks Desktop.
2. Go to the File menu and choose Utilities.
3. Select Verify data.

If there's no problem with your company data, you can restart the program. Then, try to set up the Direct Deposit again. However, if there's a pop-up message saying that "Your data has lost integrity," I'd recommend using the Rebuild tool to correct the data problem in the file. 

Before using the Rebuild process, I'd suggest saving a backup file of your company to avoid data loss. For more information about the process, you can check out these articles:

• Set up your company payroll for direct deposit.
• Back up your QuickBooks Desktop company file.

I've included this article that may help you with your year-end tasks with QuickBooks: QuickBooks Desktop Year End Prep and Resources.

I'll be here if you have other questions with QuickBooks. Let me know in the comment section below. Happy holidays!

There was no error in the data verification.  Any other ideas.

I appreciate you letting us know the result of the troubleshooting steps you've performed on your end, AltraCollision.

I’ve checked with my tools, and it shows that there's an ongoing issue about users unable to activate or sign up for a direct deposit. We've escalated this to our engineers, and they are looking for a permanent fix for the unexpected behavior. While they do, I recommend reaching out to our Customer Care Team, so you'll be added to the list affected users. 

To reach them, here's how:

1. Go to the Help menu at the top on your QuickBooks homepage.
2. Choose QuickBooks Desktop Help.
3. Tap the Contact us button.

In the meantime, you can try opening your QuickBooks Desktop (QBDT) as an admin. To do that, right-click on the QuickBooks icon on your computer and select Run As Administrator. Then, try to activate direct deposit again.

For reference in activating your direct deposit in QBDT, see this article: Set up your company payroll for direct deposit.

If you have other payroll concerns, feel free to comment down below. We're open 24/7 to help you out. Have a great day.

Does anyone have a resolution for this problem yet??  Trying to set up a client and they are very frustrated.

I appreciate you letting us know about your concern, @Jim D1.

At this time, we have an ongoing investigation where users aren't able to activate or sign up for a direct deposit. Rest assured that our product engineers are diligently working on a fix.

As a workaround, set up Internet Explorer as the default browser and adding trusted sites *.intuit.com and *.intuit.net. And then, open your QuickBooks Desktop as admin. To do that, right-click on the QuickBooks icon on your computer and choose Run As Administrator. Then, activate direct deposit again.

Also, to ensure you'll get an update about the resolution status, I suggest contacting our support team. This way, they can add your company to the list of affected users. You can also provide this investigation number for easy tracking: INV-48422.

To reach them, simply follow the steps below:

1. Open your QuickBooks company file.
2. Go to the Help menu, then choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter your concern, then choose Continue.
5. Choose Start messaging or Get a callback from an expert.

 I'm also adding this resource to guide you set up direct deposits and pay your employees in QuickBooks Desktop. 

Thank you for your patience while we work for a fix. Just click the Reply button if you need further concerns with QuickBooks. I'll be around to help you. Stay safe always.