Direct deposit confirmation email

Thanks for reaching out to the Community, johnfteel.

Since you're not seeing emails from Intuit, I'd initially recommend checking your spam and junk folders to see if it was routed to one of those locations.

If you're not finding it, you may need to unblock or add the following service-related email addresses as "safe senders" in your email account:
 

• intuit@eq.intuit.com
• do_not_reply@intuit.com
• quickbooks@notification.intuit.com

You can add these emails to your address book, allow list, contact list, and/or safe sender list. Detailed steps for doing so can usually be found on the email provider's website.

Another thing you can try when troubleshooting missing Intuit emails is searching for our "do_not_reply@intuit.com" email address in each of your folders, including spam and junk areas. If you locate the direct deposit confirmation email, right-click it, then select This is not spam or Not junk.

Also keep in mind that some domains may block communications from our website on their servers. If you suspect this to be the case, the following steps may resolve it:
 

1. Send a test email to "do_not_reply@intuit.com". This should trigger your email domain to recognize the @Intuit domain as a trusted site. Afterwards, you can try sending a test email again.
2. Wait at least 5 minutes after initiating a new email to see if it appears in your inbox.
3. If an email doesn't appear after 10 minutes, contact the service provider to evaluate security settings for your profile.

You'll also want to be aware that if you're using a corporate email account, you may need to work with your IT department or administrator to complete the troubleshooting process.

I've also included a detailed resource about receiving Intuit emails which may come in handy moving forward: Receive important email messages from Intuit

If there's any additional questions, I'm just a post away. Have a wonderful day!

I am having the same issue.  No email confirmation with the "Payroll direct deposit receipt" being processed.  I like getting this with the transaction id#.  

Hi there, Uldrick.

Thanks for joining this conversation. I'm here to help you ensure that you receive email confirmations when processing direct deposit (DD) payroll in QuickBooks Desktop (QBDT).

If you've already followed the steps provided by my colleague and the issue persists, I highly recommend reaching out to our Payroll Support team. They have specialized tools that can access your account in a secure environment and investigate the cause of this unusual behavior. Additionally, they can perform further troubleshooting steps if necessary.

Here's how to reach them:

1. In QBDT, go to the Help menu at the top, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then Continue.
4. Sign in to your Intuit account and tick Continue, then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue.
6. Choose to chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact Payroll Support.

I'm also adding this article that tackles managing and processing DD payroll for future reference: When to send your direct deposit payroll.

Let me know if you have additional questions about direct deposit or anything else by leaving a comment below, Uldrick. I'm always here to assist. Take care.

I am having the same issue with a payroll I submitted yesterday and another one today.  No confirmation email - have been getting them for years so not an issue with the emails being blocked.

Hello, beewil. I understand the importance of receiving the verification email to ensure the direct deposit is successfully submitted.

Email verification is crucial to successfully submitting your direct deposit (DD) payroll. The verification email could have been filtered to your spam folder if you haven't received it. Spam filters are designed to identify and block suspicious emails, but they are imperfect and can sometimes filter out essential emails. Therefore, checking your spam folder regularly is always good practice to ensure no important emails have been missed.

However, If you have checked your spam folder and still can't find the verification email from Intuit, there could be various reasons. It could be a technical glitch, an issue with your email provider, or even an incorrect email address. In such cases, I recommend contacting our customer support team. Our experts can help you troubleshoot the issue and ensure you receive the verification email immediately. Contact our support team by phone or chat; we will gladly assist you.

To contact our customer support, you can follow the steps provided by my colleague FritzF to reach out to our support team. Our Payroll customer support team is always available to help you out.

If you need a guideline for QuickBooks Year-End, an informative article can assist you. The article provides valuable information to help you complete year-end tasks and ensure a smooth transition into the new year. You can refer to the article for step-by-step instructions on closing out the previous year, preparing for the new year, and reviewing your books to ensure accuracy. Following the guidelines outlined in the article, you can ensure that your accounting records are up-to-date and that you start the new year on the right foot: Year-end checklist for QuickBooks Desktop Payroll.

If you have any further questions, please do not hesitate to contact us. We're always here to meet your needs. Have a pleasant day. 

I just searched this myself because I'm not getting a confirmation either. Only 40 minutes left for a PR this Friday and they are NOT in Spam or Junk.

Good day, @DickensCPA.

Thanks for joining the thread and providing the troubleshooting steps you've done to address the issue.

As you are still encountering difficulties in receiving the confirmation email for direct deposit, I recommend reaching out to our QuickBooks Desktop Payroll Team. They have specialized tools that can securely access your account and investigate the cause of this unusual behavior. Additionally, they can perform further troubleshooting steps if necessary.

Here's how to get in touch with them:

1. Go to the Help menu at the top, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then Continue.
4. Sign in to your Intuit account and click Continue, then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Choose to Chat with us or Have us call you.

To check for our Support hours, please refer to this article: Contact Payroll Support.

Let me also include this article that covers managing and processing DD payroll for future reference: When to send your payroll based on your direct deposit lead time.

If you have any additional questions about direct deposit or anything else, feel free to leave a comment below. I'm always here to assist. Take care.

I am having the same issue, since yesterday.

Domains are not blocked. Its not in spam. No filters.

Let me know when fixed please. 

I am having the same issue.  The Workforce payroll email from Intuit also didn't come through for employees.  I contacted customer service (per above directions) and they said they resent the direct deposit email, but still nothing is coming through from intuit.  Hopefully they figure out what the issue is and it doesn't affect the actual payroll processing.

I understand that you're experiencing the same issue with the Workforce payroll email from Intuit not coming through for your employees, Endelman. I want to ensure this is taken care of. 

I suggest contacting our Customer Care Team again. They have the tools to pull up in a secure environment and be able to check the status of your case. You can follow the steps provided by my colleague reymond_o on how to reach them.

I've also provided a comprehensive guide on receiving emails from Intuit, which could be useful for you in the future: Receive important email messages from Intuit.

Keep your posts coming if you have further questions about direct deposits in QuickBooks. I'm always around to help you in any way I can. Have a good one and stay safe!

Our entire office are not receiving the email confirmations regarding when we send a payroll tax payment. They are not going to junk email either. We have been fine for years and now no emails. I wonder if Intuit is having issues with there system.

There aren't any reported issues with sending email confirmations for payroll tax payments, Vandersonea. One possible cause could be an outdated address associated with Intuit. Let's review this information to get the data you need accordingly.

1. Sign in to My Account.
2. In the Manage your QuickBooks page, select the product or service you would like to manage.
3. Check if you're signed in to the correct company. If not, choose the correct company from the Intuit Account dropdown.
4. Select Edit beside your name in the Authorized Users list.
5. Enter your new email address (if necessary), then Save. Select the X to get back to the home page.

You can learn more about receiving notifications from QBDT by chekcing out this article: Update the email address you use for QuickBooks Desktop.

Also, you may want to verify the status of the payroll tax forms and payments you submitted electronically through QuickBooks to the IRS or state agencies. For detailed instructions on how to do this, please refer to this article: Payroll tax payments or filings sent through QuickBooks Payroll.

If there's anything else we can help you with about managing payroll taxes and receiving Intuit notifications. please let us know in the comments. I'll be here to assist.

I'm having the same problem.   No Direct Deposit confirmation emails, no tax payment confirmations and no confirmation when updating an employee's Direct Deposit account.  Emails are NOT going to spam or junk.  I've already checked that.    This is the 2nd week in a row for us.

Please help!

Just finished my second round of chats on this issue and they realize there is an issue on their end. 

"Upon investigating, it appears that there's a delay on the Direct Deposit email notification. This has been happening as well to some of our customer when they are sending their DD."

I told them to update this thread too.  So hopefully we will all know once it is resolved.

I just finished my second chat with payroll help and they finally realized this is an issue on their end.

"Upon investigating, it appears that there's a delay on the Direct Deposit email notification. This has been happening as well to some of our customer when they are sending their DD."

Hopefully they can now fix it.  I also asked them to update this thread, so we all know the status.

We see the difficulty you're experiencing with this issue on your end, @1110. Let me give you the support that can help you resolve this concern. 

Since you're still not receiving a confirmation email for direct deposit, I highly recommend contacting our QuickBooks Desktop Team. They have the proper tools to securely access your account and investigate to determine the cause of this unusual behavior. 

Let me show you how to contact them: 

1. In the Help menu at the top, select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Have a description of your issue, then Continue.
4. Sign in to your Intuit account, click Continue, then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select to Chat with us or Have us call you.

Moreover, we'll leave this article as your reference on managing a direct deposit for your contractors in the future: Set up and manage direct deposit for your contractors. 

You're free to visit here again and drop your concerns regarding the confirmation email for direct deposit. We're 24/7 ready to help. Take care. 

We are having the same problem as well. The last confirmations that worked for us were in the morning on November 29th. We've done lots of e-Payments since then and haven't received a single confirmation email. So for now we're checking the Audit Trails and making sure each payment has been accepted, and they have. Would be great if QuickBooks solved this problem without all of us having to contact them.

That is what our firm is doing as well. We go back into QuickBooks and check to see that the payroll tax deposits are accepted as well as logging onto EFTPS and EDD websites. I hope Intuit can get this fixed as it additional time. Not sure what happened on their end but out last payroll tax deposits confirmation was also 11/29/2023.

Nothing has changed on our end and I see from the thread that our firm is not the only one having issues with the payroll tax deposits. It is on your end.

I also didn't get payroll confirmation processed on December 1st about 4:00 p.m.  I also did not get the tax acceptance verification.

I have checked my spam, my deleted and my junk files.

This has been going on for over a week now with no notification to us as users, which is a huge failing on the part of Intuit.  I just called again only to be told, they knew about it and they are working on it and "hopefully" it will be fixed in a week.  However, it did not slow them down from deducting the huge fees that they charge from my account although they are not providing the services as provided nor notifying anyone of the issues.  Even my IT company checked for systemwide issues from Intuit and nothing has been posted. Anyone have any update that is different?

I see all the challenges and efforts exerted to fix these issues, Diane and Shannon. 

Since you already did everything, including checking your spam folder, Diane, I recommend contacting our customer care support team. They have the specialized tools to ensure your concerns are addressed thoroughly. Also, they can refer this to our engineering department if necessary for a more in-depth resolution. 

 
On the other hand, as you haven't received any notifications regarding the confirmation of the direct deposit, I encourage you to connect with our support, Shannon. Since this involves checking updates with your account, please know that we in the Community are unable to pull your account due to security purposes. 

To reach our support team:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and select Continue.
6. Select Have us call you.

To know more about direct deposit funding time, check out this article: When to send your direct deposit payroll. 

Please know that you are our top priority. We value your experience. Tap the reply button if you need further clarification about the confirmation email and verification. I'm always here to help. 

I have called twice and they simply said "wait a week and see if it gets fixed"  I told them how important it is for the audit trail to have this information and that we pay for these services but customer service says "there is nothing we can do."

How is that for frustrating?

I agree with you Shannon. This is a very frustrating issue and we pay for the service so we should get the service. I am also not happy with Intuit putting it back on us to investigate and try their fixes. They obviously are not working or this thread would not be continuing.