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tere86
Level 1

Direct Deposit Fees

I don't understand why I am getting charged $2 per employee for direct deposit fees when we don't offer direct deposit to our employees. I don't use the service but I am still being charged? Doesn't seem right !! I called and was told it is an automatic charge even if I don't use the service. Is this true?

6 Comments 6
JessT
Moderator

Direct Deposit Fees

Hi tere86,

 

Hope you're having a good day. I'll provide information about the fee that you're talking about.

 

Yes, it's true. The per-employee fee is automatically charged when you create at least one paycheck for each employee. It's not a fee for direct deposit. Please refer to the 2022 Software License Agreement for QuickBooks Software and Intuit Payroll Services. Check out section 5.2.9.2 for details.

 

I'm just right here if you have any other concerns. Take care and have a good one.

BigRedConsulting
Community Champion

Direct Deposit Fees

You're not being charged for Direct Deposit, which is included in most of Intuit's payroll subscriptions. Instead, that's the per-employee monthly charge for each employee you pay.

Sunset
Level 1

Direct Deposit Fees

Are Direct Deposit Fees charged with Desktop Premier Plus?

Archie_B
QuickBooks Team

Direct Deposit Fees

Good day, Sunset.

 

Allow me to share some information about Direct Deposit fees.

 

To answer your query, the Direct Deposit fee isn't a charge that is included with your QuickBooks Desktop Plus subscription. It is a fee or charge included in a payroll subscription if you choose to pay your employees and contractors via direct deposit.

 

You can check out this article to learn more: QuickBooks Payroll Services and Features for QuickBooks Desktop.

 

To give you more insights about the direct deposit process and set up in QuickBooks Desktop, please see the links attached:

 

 

Let me know if you have any other questions regarding QuickBooks Desktop or direct deposit. I'll be happy to help you out. Have a great day!

AZ JPL
Level 1

Direct Deposit Fees

Are there any additional fees for direct deposits when I am using my "Payroll Annual Enhanced" or are they included in my subscription?

MariaSoledadG
QuickBooks Team

Direct Deposit Fees

Let me provide some information about the additional fees for direct deposit, AZ JPL.

 

There are many factors that can impact how much it costs to run payroll. And that includes the employees and the direct deposit fee. 

 

Paying direct deposit fees will sometimes depend upon your subscription or if you're paying for the $2/employee fee per month or on the number of employees you've paid in a month. In most cases, those who are already paying for the employee fee, won't pay for additional direct deposit fees anymore. 

 

But, if you're processing direct deposit that isn't included with the per-employee fee, there's a big possibility you'll have to pay for direct deposit additional fees. 

 

However, I recommend reaching out to our QuickBooks Desktop Payroll Support Team so they can confirm if you really need to pay the additional direct deposit charge aside from the $2 per employee. Here's how you can reach them:

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, select Continue, and then choose a way to connect with us.

 

Moreover, learn from this article for more information about managing your payroll subscription:

 

 

You can always get back to us if you have any questions about payroll fees or anything about payroll. We're always right here to help you anytime.

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