Direct Deposit setup errors, INV 5226, INV 52049

Great day, @Lauren96. 

I've checked the investigation and the status is now closed. You're now required to update your QuickBooks Desktop to its current release to ensure you'll get the latest features and fixes.

You can also download your version through this page: https://downloads.quickbooks.com/app/qbdt/products.

I'd suggest creating a backup copy of your file before proceeding so you can go back later. Then, uninstall your current QuickBooks application and download the installer.

After that, you'll be asked to select a country. Here are the steps:

1. Choose where you want to use QuickBooks on multiple computers, then Next.
2. Select your country, the product, and the version, then click Search.
3. Select Download and save the file somewhere you can easily find it. Prepare the product and license number.

Once done, install the software by opening the file QuickBooks.exe. Check out the detailed steps through this link: Install QuickBooks Desktop.

After installing and activating, restore the file. Then, set up a direct deposit for your company and employees so you can pay them.

I want to make sure everything's working well for you. Let me know how it goes by leaving a comment below. Take care!

I was just told last night that both of these were still open and that my client would receive an email with instructions when resolved. She has received nothing. I hate to have her go through all of this uninstall/reinstall if this isn't truly a solution. Should we wait for her email?

Yes, Lauren96.

You'll want to check you junk mail or spam folders if the sent emails are routed to those locations.

I've added these links for additional reference and future tasks:

• Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.
• Set up direct deposit for employees.
• Receive important email messages from Intuit.

Feel free to get back to this thread if you have any other direct deposit concerns. I'll be here to help.