Direct Deposit

Hello there, Mrsvthunder1.

You can contact the bank to see if they will post the funds or return the funds back to us. Then void the direct deposit check to ensure that transactions are accurately recorded. Here's how:

1. Go to the Employees and select Edit/Void Paychecks.
2. Change the Show paychecks through/from dates to the date of the paychecks you need to void
3. Select the paycheck and click Void. 
4. If prompted, click Yes to confirm and then Void. 
5. Tick the checkbox to agree to the terms and conditions of voiding the paycheck.
6. Go back to the Employees menu and select Send Payroll Data.
7. Click Send (You won't see any direct deposit checks to send, but this lets our system know to cancel the paychecks).
8. Enter your payroll PIN, then select OK.

You can also read this article for more details: Delete or void employee paychecks. 

Once done, you can now create a regular check to pay your employee. You can refer to this article for the detailed steps and additional information on how to handle a rejected direct deposit: Employee did not receive direct deposit created in QuickBooks Desktop.

Keep me posted if there's anything else that you need help with. Take care and have a great day!

In QB my payroll acct service info shows the DD was rejected.....but the paycheck was split into 2 Direct deposit $500 going to one bank, this is the one that had the wrong acct number and was rejected.. the balance going to their other bank and that  one went through and they received the money.

Thank you for following up with us here on the Community page, @Mrsvthunder1.

You need to update the employee's direct deposit bank information so direct deposit paychecks are posted accordingly. I can guide you with the process.

1. Open your QuickBooks Desktop file.
2. Go to the Employees menu, then click on Employees Center.
3. Double-click the name of the employee whose payroll information you want to change.
4. Select the Payroll Info tab.
5. Tap on Direct Deposit.
6. Review and update the Routing No. and the Account No. fields.
7. Hit OK twice.

Once done, you can either create a regular check for your employee or resend the employee's paycheck via direct deposit (additional fees may apply).

To record a regular check:

1. Click on Write Checks from the tab.
2. Enter the date as the date of the original paycheck.
3. On the check, in Pay to the Order of, select the employee for whom to issue the check.
4. In the $ (amount) field, enter the net amount of the direct deposit.
5. On the Expenses tab, in the Account column, select Direct Deposit Liabilities. (Select Cancel if prompted to pay payroll liabilities.)
6. Check the Print Later box at the top of the page, next to the Print icon.
7. Select Save & Close. Since this is a paper check, it does not need to be transmitted to Intuit.

If you wish to resend the employee's paycheck via direct deposit, you can follow these steps:

1. Void the rejected direct deposit paycheck.
2. To recreate the paycheck.
   1. Click on Employees, then select Payroll Center.
   2. Go to the Pay Employees tab, then run an Unscheduled Payroll.
   3. Enter the check date and pay period to match the voided check.
   4. In the Preview Paycheck window, ensure that Use Direct Deposit in the upper right corner is checked.
   5. Recreate the check as it was before by entering hours, salary, and/or other payroll items.
   6. Select Create to record the check.
   7. Send the payroll data to Direct Deposit.

Here's an article you can read more about sending payroll and direct deposit paychecks in QuickBooks Desktop Payroll.

Moreover, you can open these links for more tips about fixing direct deposit errors in QuickBooks:

• The employee did not receive direct deposit created in QuickBooks Desktop Payroll
• Fix direct deposit issues

If you have any other QuickBooks or direct deposit questions, please let me know by adding a comment below. I'm more than happy to help. Keep safe!