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dgrossman
Level 1

direct deposits changed to paychecks

Quickbooks changed some old direct deposits to paychecks.  Now my bank account is messed up.  It has the original total direct deposit and the "new" paychecks being deducted from the bank account.  How do I fix this?

17 Comments 17
AlcaeusF
Moderator

direct deposits changed to paychecks

Hi @dgrossman,

 

Welcome aboard to the Community. Let me help you fix the problem with the old direct deposits in QuickBooks Desktop.

 

You can perform some of the suggested basic troubleshooting to isolate and fix the issue. I recommend you start by updating QuickBooks to the latest release to ensure new features and fixes are installed.

 

Here's how:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Select Update QuickBooks Desktop.
  4. Put a checkmark beside Reset Update.
  5. Press Get Updates

Once done, please proceed with running the Verify and Rebuild Data Utility. This feature self-identifies the most commonly known data issues within a company file and self-resolves most data integrity issues.

 

To verify data:

 

  1. Open QuickBooks Desktop.
  2. Click the File tab at the top menu.
  3. Hover your cursor to Utilities and select Verify Data.

Next, run the rebuild data through these steps:

 

  1. Open QuickBooks Desktop.
  2. Click the File tab at the top menu.
  3. Hover your cursor to Utilities and select Rebuild Data.

I've also attached an article you can use to learn more about how to resolve data damage in QuickBooks: Fix data damage on your QuickBooks Desktop company file.

 

Drop me a comment below if you have any other questions regarding your direct deposits. I'll be happy to help you some more.

dgrossman
Level 1

direct deposits changed to paychecks

Thanks for the response.

 

I have updated the software, did the verify data and rebuild data.  I still have the problem.

 

Any other suggestions?

 

Given these are payroll entries, I don't want to delete the entries and recreate them.

 

Thanks.

dgrossman
Level 1

direct deposits changed to paychecks

I discovered the issue when I was trying to reconcile the bank account and noticed that the beginning bank account balance had changed.  The amounts on about 8 direct deposits during the year had changed from $0.00 to the amount of the direct deposit.  This happened for some of the payroll payments for only 3-4 employees.

AlexV
QuickBooks Team

direct deposits changed to paychecks

Good day, dgrossman.

 

We can use the QuickBooks Tool Hub. This helps fix errors on your company file.

 

First, we need to download and install it. Save the file to a folder where you can easily find it. Then, open it and follow the on-screen steps to install and agree to the terms and conditions.

 

Once done, open the installed program and follow these steps:

  1. Go to the Company File Issues tab.
  2. Click Quick Fix my File.
  3. Select OK when it completes and launch your QuickBooks.

If this error persists, follow Step 3 to 5 of this article: Fix company file and network issues with QuickBooks File Doctor.

 

Leave a comment again if you have more concerns. Stay safe!

dgrossman
Level 1

direct deposits changed to paychecks

This didn't work either.

Adrian_A
Moderator

direct deposits changed to paychecks

I appreciate you for trying the troubleshooting steps, dgrossman.

 

At this time, I recommend reaching out to our Phone Support team. We have agents there that can take a look at your file and investigate the issue further.

 

Here's how you can contact us:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Scroll down and click Contact Us.
  3. Enter a brief description of your concerns.
  4. Click Continue.
  5. You can select how you can contact us.

 

I'll be around if there's anything that I can help. Take care!

Spiercedeco
Level 1

direct deposits changed to paychecks

I am having the same issue. Did you ever get a resolution? TIA!

Mark_R
QuickBooks Team

direct deposits changed to paychecks

Thank you for joining the thread, @Spiercedeco.

 

I want to make sure your issue with direct deposit gets resolved.

 

Before anything else, have you already performed the troubleshooting steps shared by my colleagues above? Like updating your QuickBooks Desktop, running the Verify and Rebuild Data Utility tools, and fixing it using the QuickBooks Tool Hub? If you haven't yet, I suggest doing it so. These troubleshooting steps will help resolve the issue.

 

However, if the issue persists, I recommend reaching out to our QuickBooks Support Team. This way, they can further check on this matter and provide additional steps to get this fixed. To reach them, you can follow the detailed steps provided by my peer Adrian_A above.

 

Just in case you want to review your payroll and employees details in the future, you can run reports in your QuickBooks Desktop. For more guidance, feel free to check out this article: Customize payroll and employee reports.

 

Our doors are always open to help you again if you have follow-up questions about direct deposit.

Correna2
Level 1

direct deposits changed to paychecks

We found this same error just yesterday – because our payroll account was showing a negative balance – and we were dumbfounded by that. We found that 5 of our DDs for the month still showed as being DD – but that the value in the checking account had changed from -0- (as all DDs should be) to the value of the check. This means those 5 checks were deducted twice from the payroll account causing it to appear we have a negative balance. 

We called QB Support and went through the entire list of fixes (as those shown above) – to no avail. The rep then insisted this was an accounting issue – not a QB issue – and that it was our problem.  While we were still on the phone, we found this blog on their website that this has been a known issue since at least December 2020. When I pointed that out to him – his insistence that this was not a QB issue quickly changed. He said he searched on his end and that Intuit had not released any information on this issue and he could not help. Over two hours wasted.

This morning we did some more of our own sleuthing, and found what caused this – but not why. On the day this happened, we had opened those 5 DDs and changed the WC Code (this does nothing to the value of the check – we have fixed/changed WC Codes after-the-fact for many, many years with no issues whatsoever).  When we changed the WC Codes, QB changed the DDs to paychecks (just on those 5 checks). It is super-strange that they still say they are DD. This is going to be a nightmare next week when it is time to do the monthly reconciliation.

In looking for the cause of this issue, we came upon another very curious issue.  Should anyone from QB/Intuit care to know more in an effort to get this resolved, I’ll be happy to discuss. 

If anyone else has figured out how to fix this - please share!!

CharleneMae_F
QuickBooks Team

direct deposits changed to paychecks

I know this hasn't been an easy process for you, Correna2.

 

I understand that you've contacted our support team, but I would still recommend reaching out to them again. They have full access to your account and can further investigate the main cause of this direct deposit issue, so this won't happen again to you or other customers.

 

Here's how:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Start a Message button.

 

Once this gets fixed, you can reconcile your QuickBooks account to match your bank and credit card statements.

 

I appreciate your understanding on this matter, Correna2. Please know that I'm determined to get this resolved.

Correna2
Level 1

direct deposits changed to paychecks

Hello CharleneMae-

As I shared, I spoke with your support rep for over 2 hours and he had no clue what was going on - and he said Intuit didn't either. He said there was absolutely nothing written up about this issue for the support staff to help customers. This blog is all there is. I have already lost close to an entire day researching this for you - and shared what I found to assist your IT/Software team. 

Please let me know when there is a fix!

Thanks!

Correna

TGC2021
Level 1

direct deposits changed to paychecks

Hi everyone,

 

I may be able to help you; did anyone else ever get this figured out? I just wondered how you were finally able to resolve your issue. I cannot get any help from QB even though I still pay for support we no longer use their payroll service (not because I didn't want to, they cannot handle paying taxes on roaming state to state employees) & now they keep directing me to this site. 

 

I had issues with Work Comp codes from an audit in April when I used QB payroll service when fixing those WC issues I noticed the direct deposit checks changed from direct deposit to a live check causing a bank balance issue.

 

I did a GJE and credited my Direct Deposit Liabilities account & debited my payroll account that fixed my bank balance issue. You then will need to go in & do a mini reconciliation to reconcile any previously reconciled months if any were affected.

 

I hope this helps!

Correna2
Level 1

direct deposits changed to paychecks

That's EXACTLY what I shared with CharleneMae (look back to my response to her) - this problem is tied to WC Codes. So now that our sleuthing has figured out what is causing this - I'm wondering when they will figure out the FIX!

 

Correna

Correna2
Level 1

direct deposits changed to paychecks

Hey CharleneMae-

 

It's now been a month since you shared that you were "determined to figure this out" - just wondering how that's coming along...?  Looking so very forward to getting this resolved!

Thanks.

Correna

 

 

Correna2
Level 1

direct deposits changed to paychecks

CharleneMae_F??? Are you there?? 

AlexV
QuickBooks Team

direct deposits changed to paychecks

Hello Correna2!

 

I checked our records and found no case about this issue. This needs further checking to get resolved.

 

Although you already contacted our Support Team, it's best to reach out to them again so they can conduct an investigation and open a case if needed. 

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "Direct Deposit".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

You'll want to check this link: Learn the reconcile workflow in QuickBooks. This will explain how to balance your accounts and fix any reconciliation issues.

 

Post again here if you have other concerns with direct deposit. Take care!

Correna2
Level 1

direct deposits changed to paychecks

Hi AlexV-

And therein lies the problem. When I spoke to your "Support Team," I was told there were no records of anyone having this issue - but if you scroll in this thread - the problem was first reported almost a year ago. So - how could QB NOT know about it? They do/did and are ignoring it.  Customers in this thread are figuring it out on their own (because QB will not help) and sharing what they've learned with each other. We figured out what to do to fix the problem QB created on our end - but we certainly cannot fix QB's software.... so, we are just being very careful. It would be so awesome if someone on your end would figure out this bug in your software.

Correna 

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