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dgrossman
Level 1

direct deposits changed to paychecks

Quickbooks changed some old direct deposits to paychecks.  Now my bank account is messed up.  It has the original total direct deposit and the "new" paychecks being deducted from the bank account.  How do I fix this?

6 Comments
AlcaeusF
Moderator

direct deposits changed to paychecks

Hi @dgrossman,

 

Welcome aboard to the Community. Let me help you fix the problem with the old direct deposits in QuickBooks Desktop.

 

You can perform some of the suggested basic troubleshooting to isolate and fix the issue. I recommend you start by updating QuickBooks to the latest release to ensure new features and fixes are installed.

 

Here's how:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Select Update QuickBooks Desktop.
  4. Put a checkmark beside Reset Update.
  5. Press Get Updates

Once done, please proceed with running the Verify and Rebuild Data Utility. This feature self-identifies the most commonly known data issues within a company file and self-resolves most data integrity issues.

 

To verify data:

 

  1. Open QuickBooks Desktop.
  2. Click the File tab at the top menu.
  3. Hover your cursor to Utilities and select Verify Data.

Next, run the rebuild data through these steps:

 

  1. Open QuickBooks Desktop.
  2. Click the File tab at the top menu.
  3. Hover your cursor to Utilities and select Rebuild Data.

I've also attached an article you can use to learn more about how to resolve data damage in QuickBooks: Fix data damage on your QuickBooks Desktop company file.

 

Drop me a comment below if you have any other questions regarding your direct deposits. I'll be happy to help you some more.

dgrossman
Level 1

direct deposits changed to paychecks

Thanks for the response.

 

I have updated the software, did the verify data and rebuild data.  I still have the problem.

 

Any other suggestions?

 

Given these are payroll entries, I don't want to delete the entries and recreate them.

 

Thanks.

dgrossman
Level 1

direct deposits changed to paychecks

I discovered the issue when I was trying to reconcile the bank account and noticed that the beginning bank account balance had changed.  The amounts on about 8 direct deposits during the year had changed from $0.00 to the amount of the direct deposit.  This happened for some of the payroll payments for only 3-4 employees.

AlexV
QuickBooks Team

direct deposits changed to paychecks

Good day, dgrossman.

 

We can use the QuickBooks Tool Hub. This helps fix errors on your company file.

 

First, we need to download and install it. Save the file to a folder where you can easily find it. Then, open it and follow the on-screen steps to install and agree to the terms and conditions.

 

Once done, open the installed program and follow these steps:

  1. Go to the Company File Issues tab.
  2. Click Quick Fix my File.
  3. Select OK when it completes and launch your QuickBooks.

If this error persists, follow Step 3 to 5 of this article: Fix company file and network issues with QuickBooks File Doctor.

 

Leave a comment again if you have more concerns. Stay safe!

dgrossman
Level 1

direct deposits changed to paychecks

This didn't work either.

Adrian_A
Moderator

direct deposits changed to paychecks

I appreciate you for trying the troubleshooting steps, dgrossman.

 

At this time, I recommend reaching out to our Phone Support team. We have agents there that can take a look at your file and investigate the issue further.

 

Here's how you can contact us:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Scroll down and click Contact Us.
  3. Enter a brief description of your concerns.
  4. Click Continue.
  5. You can select how you can contact us.

 

I'll be around if there's anything that I can help. Take care!

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