Does Quickbooks ever close? I cannot contact them until tomorrow and I have an emergency today.
This isn’t the kind of experience that we want you to encounter, @cleandreams14.
Due to the ongoing pandemic, we have limited staffing, our phone and chat support are open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time. Also, they're open between 6:00 AM to 3:00 PM Pacific Time during Saturdays. You can read through this article for more information about the different types of support we offer at Intuit and its availability: Support Hours And Types.
Before anything else, can you share with us additional details about the issue you're having while running payroll? This is for me to better look into it.
In the meantime, you can try accessing your account and run payroll using a private or incognito window. This way, we can check if this a cache-related issue. Pilled up data from the browser can affect the performance of your QuickBooks Online (QBO) account. Here are the keyboard shortcuts in opening a private/incognito window:
For Google Chrome: Ctrl + Shift + N
For Mozilla Firefox: Ctrl + Shift + P
For Safari: Command + Option + P
If you're able to successfully run payroll in a private window, then, you'd want to clear your regular browser's cache. This will make your browser to start fresh and to function efficiently. However, if the issue persists, I suggest using other browsers.
Nonetheless, you'd want to contact our Support Team and schedule a callback from the (?) Help icon. Here's how:
Go to the? (Help) icon.
Click Contact Us.
On the How can we help field, enter a brief description of your concern.
Choose a way you'll want to contact us either:
Get a callback
Continue with the prompt.
Know that you can always post your concerns here. Take care always!