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Level 1

Does Quickbooks ever close? I cannot contact them until tomorrow and I have an emergency today.

I tried to do payroll, but it is stuck on last week. I cannot contact Quickbooks today. It says next available time for both chat and call is Thursday (tomorrow)
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QuickBooks Team

Does Quickbooks ever close? I cannot contact them until tomorrow and I have an emergency today.

This isn’t the kind of experience that we want you to encounter, @cleandreams14.

 

Due to the ongoing pandemic, we have limited staffing, our phone and chat support are open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time. Also, they're open between 6:00 AM to 3:00 PM Pacific Time during Saturdays. You can read through this article for more information about the different types of support we offer at Intuit and its availability: Support Hours And Types

 

Before anything else, can you share with us additional details about the issue you're having while running payroll? This is for me to better look into it.

 

In the meantime, you can try accessing your account and run payroll using a private or incognito window. This way, we can check if this a cache-related issue. Pilled up data from the browser can affect the performance of your QuickBooks Online (QBO) account. Here are the keyboard shortcuts in opening a private/incognito window:

  • For Google Chrome: Ctrl + Shift + N
  • For Mozilla Firefox: Ctrl + Shift + P
  • For Safari: Command + Option + P 

If you're able to successfully run payroll in a private window, then, you'd want to clear your regular browser's cache. This will make your browser to start fresh and to function efficiently. However, if the issue persists, I suggest using other browsers.  

 

Nonetheless, you'd want to contact our Support Team and schedule a callback from the (?) Help icon. Here's how:

  1. Go to the? (Help) icon.
  2. Click Contact Us.
  3. On the How can we help field, enter a brief description of your concern.
  4. Click Continue.
  5. Choose a way you'll want to contact us either:
    • Start messaging
    • Get a callback
  6. Continue with the prompt.

Know that you can always post your concerns here. Take care always!

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QuickBooks Team

Does Quickbooks ever close? I cannot contact them until tomorrow and I have an emergency today.

I'm here to make sure you're able to connect with one of our customer care representatives, @cleandreams14 .

 

Have you tried the troubleshooting steps I've shared? Also, were you able to successfully run payroll?

 

If you have other questions and concerns, feel free to leave a comment below. I'll be around if you need more help with your concern. Wishing you all the best.

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