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Experienced Member

Error displaying form W-2

When trying to print W-2s on QuickBooks Online I get..."Error displaying form W-2 Form not available at this time. Error reason:The requested form is not ready yet. Newly created data is still being processed. Please try again in a few minutes."  How do I fix this?  

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Best answer 01-29-2019

Accepted Solutions
Experienced Member

Re: Error displaying form W-2

ShiellaGraceA

 

Thank you for the answer.  I believe your correct that I needed to have all the taxes paid.  The problem was that the client set up the Officers payroll and did not set them up as exempt from State Unemployment Tax (SUI).  Therefore QuickBooks was calculating the SUI wrong.  There is no way to correct the QuickBooks liability without calling QuickBooks support.  (This is a flaw in the QuickBooks that needs to be a high priority fix)  The support is open for a limited number of hours, with no extended hours during the busy season and a busy telephone system when they are open.  So to fix the problem on the fly, you need to pay the correct taxes, then pay the overpayment (the additional erroneous taxes calculated by QuickBooks) so that QuickBooks thinks you paid all the taxes.  Then you go back and make a manual adjustment to cash to reverse the overpayment.  W-2s printed problem solved.   

 

QuickBooks Online has some significant flaws.  They really need to take some money out of the advertising budget and hire better software techs.

4 Comments
QuickBooks Team

Re: Error displaying form W-2

Hi doord,

 

If you haven't paid the taxes yet, let's try creating the payments and then view the forms again. If you get the same error message, please call Payroll Support. This way, we can investigate further and create a case for you.

 

Please click on this link to speak with one of our phone agents: https://payroll.intuit.com/support/contact/.

 

Please let me know if you need help with anything else.

 

Experienced Member

Re: Error displaying form W-2

ShiellaGraceA

 

Thank you for the answer.  I believe your correct that I needed to have all the taxes paid.  The problem was that the client set up the Officers payroll and did not set them up as exempt from State Unemployment Tax (SUI).  Therefore QuickBooks was calculating the SUI wrong.  There is no way to correct the QuickBooks liability without calling QuickBooks support.  (This is a flaw in the QuickBooks that needs to be a high priority fix)  The support is open for a limited number of hours, with no extended hours during the busy season and a busy telephone system when they are open.  So to fix the problem on the fly, you need to pay the correct taxes, then pay the overpayment (the additional erroneous taxes calculated by QuickBooks) so that QuickBooks thinks you paid all the taxes.  Then you go back and make a manual adjustment to cash to reverse the overpayment.  W-2s printed problem solved.   

 

QuickBooks Online has some significant flaws.  They really need to take some money out of the advertising budget and hire better software techs.

Experienced Member

Re: Error displaying form W-2

ShiellaGraceA

 

I believe that you are correct.  The problem is that the client set up the officers payroll and didn't show them as exempt from State Unemployment Tax (SUI).  Therefore QuickBooks calculated the SUI tax liability wrong and there no way to correct the payroll tax liabilities without contacting QuickBooks Support.  (This is a QuickBooks Online flaw that should be a priority fix)  QuickBooks support is only open for a limited time during the week, does not have extended operating hours during the busy season and has a busy phone system when they are open.  To fix the problem on the fly you have to pay the correct SUI, pay the miscalculated SUI and make an AJE to cash to offset the nonexistent payment.  W-2s printed problem solved.

 

Incidentally, I'm not sure if you realize but your system sends out email from "do not reply" email addresses asking people if they received the answers they needed.  lol  There must be some people at intuit that have a bad sense of humor.

 

From: QuickBooks Community <[email address removed]>

Sent: Tuesday, January 29, 2019 12:27 AM

To: Doug Oord <doord@*********cpa.com>

Subject: Did you get the answer you needed?

 

 

QuickBooks Team

Re: Error displaying form W-2

We appreciate the feedback, @doord.


When looking for product improvements, we always take your ideas into consideration. I recommend sharing your thoughts and suggestions to our product developers for future updates.


Here’s how: 
1.    Go to the Gear icon and select Feedback.
2.    Enter your suggestion, then click Next.
3.    Click Skip and send message.
4.    Select a Category.
5.    Hit Send message.


You can also send your feedback by going to the following link: QuickBooks Online Feature Requests. I’ll make sure to do the same on my end. 

 

In the meantime, please give our Customer Care Team a call for assistance in correcting your payroll liabilities. They have the necessary tools needed to perform the adjustment and pull up the account in a secure environment, which we are unable to do in this public forum. 

 

Here’s how to contact support:
1.    Go to: Get help with QuickBooks Online.
2.    Click contact us
3.    Select Search for something else and type-in Customer Support
4.    Hit Search.
5.    Scroll down and click Get Phone Number.


Please let me know how it goes after contacting them. If you have any follow-up questions, leave a comment below. I'm always here to help. Thanks for reaching out, I look forward to hearing from you in the near future.