Error Submitting Payroll Forms need latest payroll updates

KMcElhinny · ‎October 01, 2020

Keep receiving an error message Problem: To file your return, you need the latest payroll updates. I have already downloaded and installed the updates (multiple times) and restarted QuickBooks. The red exclamation flag alerts me that I need click Restart Now to restart QuickBooks and install updates. I have done this multiple times but the same alert is present each time QuickBooks restarts.

Nick_M · ‎October 01, 2020

Hey there, HMcElhinny.

Thanks for dropping by today. I'm more than happy to provide the article that helps you get the latest payroll update. However, it sounds like you may need further assistance. Because this is a public forum setting and we don't have access to individual account details, I would recommend reaching out to our support team, as it sounds like there may be an internal issue happening. They will be able to guide you step-by-step on how to fix what's going on, to reach them, follow these steps:

Open your QuickBooks Desktop to connect with us.

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Enter your concern, then select Continue.
Choose a way to connect with us:
- Start messaging with a support expert.
- Get a callback from an expert (availability may be limited).

Chat with us online

Select your product and fill out the form to chat with an expert.

if you have any other questions, feel free to post here anytime. Thank you and have a nice afternoon.

View solution in original post

Nick_M · ‎October 01, 2020

Hey there, HMcElhinny.

Thanks for dropping by today. I'm more than happy to provide the article that helps you get the latest payroll update. However, it sounds like you may need further assistance. Because this is a public forum setting and we don't have access to individual account details, I would recommend reaching out to our support team, as it sounds like there may be an internal issue happening. They will be able to guide you step-by-step on how to fix what's going on, to reach them, follow these steps:

Open your QuickBooks Desktop to connect with us.

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Enter your concern, then select Continue.
Choose a way to connect with us:
- Start messaging with a support expert.
- Get a callback from an expert (availability may be limited).

Chat with us online

Select your product and fill out the form to chat with an expert.

if you have any other questions, feel free to post here anytime. Thank you and have a nice afternoon.

DJPower · ‎October 02, 2020

Were they able to solve your problem? I am having the same issue and was told that since I am on RightNetworks, that i needed to dump my files to my local machine for troubleshooting or i need to paper file. So basically, I need to have a version available on my local desktop available for troubleshooting these issues or I just need to paper file and forget about eFiling.

Tabitha1599 · ‎October 29, 2020

This is what i was told to fix the problem.

Please perform these steps in QuickBooks.
1. Go to Help Menu.
2. Select Update QuickBooks Desktop then click on Options tab at the select Yes on the shared download and click on the Mark All button then save.
3. Once done, go to Update Now tab and put a check mark on Reset Update then hit Get Updates button.

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Error Submitting Payroll Forms need latest payroll updates