Background: We've used QBO and stand-alone QB payroll products for 10+ years. About two years ago, Intuit migrated us from Intuit Online Payroll to QB Online Core Payroll. At the time of the migration we trialed a QBO-built-in payroll product, but after a few days we cancelled it. It was never setup for use.
Problem: For years, we've been able to easily use the stand-alone Payroll system's Export buttons to move paycheck and tax data to QBO. This stopped working on 4/16.
Escalated support says that our export is being blocked because QBO still "sees" our cancelled trial subscription. This is new behavior as the cancelled subscription has always been sitting there at our QBO account. It also hasn't been configured. That said, the behavior is consistent with an article at this link:
https://quickbooks.intuit.com/learn-support/en-us/help-article/accounting-bookkeeping/export-payroll...
Certainly there must be a way to "cleanse" my QBO subscription by deleting the remnants of the trial. QB's escalated support says that it's not possible. I'd be curious if anyone else has this issue or ideas to solve. Thanks.
