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Background: We've used QBO and stand-alone QB payroll products for 10+ years. About two years ago, Intuit migrated us from Intuit Online Payroll to QB Online Core Payroll. At the time of the migration we trialed a QBO-built-in payroll product, but after a few days we cancelled it. It was never setup for use.
Problem: For years, we've been able to easily use the stand-alone Payroll system's Export buttons to move paycheck and tax data to QBO. This stopped working on 4/16.
Escalated support says that our export is being blocked because QBO still "sees" our cancelled trial subscription. This is new behavior as the cancelled subscription has always been sitting there at our QBO account. It also hasn't been configured. That said, the behavior is consistent with an article at this link:
Certainly there must be a way to "cleanse" my QBO subscription by deleting the remnants of the trial. QB's escalated support says that it's not possible. I'd be curious if anyone else has this issue or ideas to solve. Thanks.
Hi there, @slbradio.
It appears you've posted a similar concern about exporting payroll data to which my colleague responded. You can check out his suggested resolution by going to this link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-you-can-t-export-until-you-s...
Keep me posted if you have other concerns about your payroll data. The Community team is here to assist you every step of the way. Stay safe.
Thanks, JaeAnnC, but this doesn't work. When I sign into QBO to "authorize" my changes I receive a user not found error. Repeatedly.
We appreciate you getting back here in the thread, @slbradio. We'll point you in the right direction to address this situation and get a hold of your payroll data from QuickBooks Online (QBO).
It's best to contact our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the cause of the problem. We'll write down the steps to get you going:
For support availability, please see this page: Contact Payroll Support.
In addition, here's an article to help you modify your payroll report and add more details to it inside the program: Customize reports in QuickBooks Online.
We're only a click away if you need further assistance exporting your payroll data or have any additional questions related to QuickBooks. You can always comment below or visit us here in the Community space. Keep safe.
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