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Level 1

gender entry on employee setup

trying to enter/confirm information for employee setup in workforce. I am entering my own information for myself as an employee, and when I select my gender, I get the "something's not quite right" error and cannot complete the setup. I am quite sure of my gender....

2 Comments 2
QuickBooks Team

gender entry on employee setup

Let's get rid of the error you're getting, @DPJ54.


The error you're getting is often caused by a browser issue. To fix this, access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.


Refer to the keyboard shortcuts below:


• Google Chrome: Ctrl + Shift + N

• Mozilla Firefox: Ctrl + Shift + P

• Safari: Command + Shift + N

• Microsoft Edge: Ctrl + Shift + P


If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.


I’ve also attached a guide to complete your employee's set up in QuickBooks Online. This contains helpful resources to ensure everything is correct.


Additionally, there are a variety of payroll reports that you can choose from to get a closer look at your business's finances and employee accounts. For the complete lists of reports and their description, you can check out this article: Run payroll reports. It also includes steps on how to customize and print them accordingly.


I appreciate you for coming to the Community. If you have other payroll questions or concerns, don't hesitate to let me know. I’ll be here anytime. Always take care!

QuickBooks Team

gender entry on employee setup

Hi, @DPJ54.

Hope you're doing great. I wanted to see how everything is going about setting up your gender you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

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