Let's get rid of the error you're getting, @DPJ54.
The error you're getting is often caused by a browser issue. To fix this, access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.
Refer to the keyboard shortcuts below:
• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P
If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.
I’ve also attached a guide to complete your employee's set up in QuickBooks Online. This contains helpful resources to ensure everything is correct.
Additionally, there are a variety of payroll reports that you can choose from to get a closer look at your business's finances and employee accounts. For the complete lists of reports and their description, you can check out this article: Run payroll reports. It also includes steps on how to customize and print them accordingly.
I appreciate you for coming to the Community. If you have other payroll questions or concerns, don't hesitate to let me know. I’ll be here anytime. Always take care!
