This is not the first time this has occured. Had many frustrating hours on the phone over several weeks. We sent proof showing their e-pay reports and our bank statement showing money deducted.Their fix was refund our money back into our checking account and have us file our own tax return. This left us paying the interest & penalities. NOTTHS TIME. At the end of each month or quarter I go into the taxes tab and review and print our tax returns for our records. Noticed our 3rd quarter local tax return was not filed. My missing tax return filing is at least in the same year. I reached out multiple times to our Agent-In-Fact that e-signs our returns without any response. I suggest keeping detailed records of all you attempts to get this corrected. After speaking to Customer Service @ Intuit, I was instructed to wait for the late notice from the taxing authority, then send it to their special department for review. This is a crazy way of handling this, as it will just increase the interest and penalities. I am digging in my heels this go around and will accept nothing less then Intiut filing this missing return and pay ALL interest and penalities. Keep pushing and don't give up until you get the result you want. Good Luck
