How can I get someone to call me back?

I wish I could make it better, @CADASI.

Currently, we have an ongoing issue where employees with access to online paychecks received an error saying We weren't able to show your payroll info. Rest assured that we've already informed our engineering team and they're in all hands working to fix this as soon as possible.

In the meantime, let's consider letting your employee create a new profile on Workforce using a new email address. You can do so by following the steps outlined in this article: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

However, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this investigation via the email address on file. Let me show you how.

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter the error message in the What can we help you with? field.
5. Select Let's Talk.
6. Choose how you wanted to connect with our specialists.

In addition, here's an article you can read to learn more about when are you able to connect to our support: Contact QuickBooks Products and Services Support.

Lastly, I've also included this reference helpful with a compilation of questions and answers while working with Workforce: Need help with Workforce?

We appreciate your patience as we're working on this, please let me know in the comments if you have any other questions. Take care and stay safe!

I cannot resend an invite because the employee is already signed up.  I went into cloud services (I am using Quickbooks Enterprise Nonprofit 20.0) and there is non option to delete the employee or resend an invite.  I can't even check the box next to her name.

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@CADASI wrote:

I cannot resend an invite because the employee is already signed up.  I went into cloud services (I am using Quickbooks Enterprise Nonprofit 20.0) and there is non option to delete the employee or resend an invite.  I can't even check the box next to her name.

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@CADASI 

Which cloud service? If you are dealing with an authorized provider, they should support you to resolve any technical issue. It is part of their SLA. Otherwise, consider migrating your file to a new provider.

I know that this hasn't been easy for you, CADASI.

I also appreciate all the efforts you've made to resend email invites to your employees. I'd like to share what I know about this issue.

As mentioned by my pears JonpriL, we currently have an ongoing issue where employees receive an error message saying " We weren't able to show your payroll info". Our engineering team already working round the clock to fix this. 

In the meantime, let your employee change the username so you can send new email invites. Before doing so, please ensure that your QuickBooks Desktop is updated to the latest release as well as the payroll tax table.

These are the steps to change the username.

1. Let your employee login to https://accounts.intuit.com.
2. Sign in using existing username and password
3. Go to the "username" area and click Edit.
4. Change information to a different username (must not be a full email address).

Once done, you can send new invites to your employee. You can refer to this guide here to see the detailed step on sending email invites: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.

Also, I'd suggest reaching out to our Workforce Team. They have the tools to pull up your account and add you to the list of affected users. This way, you'll receive a notification once it fixes. You can provide this investigation number INV-44024 for easy tracking.

I appreciate it if you'd let me know how things going after doing the steps. I want to ensure this is taken care of. Have a great day!