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We appreciate your joining this thread, Lisa.
Let me help you look for the email so you can access your pay stub.
First, check your email spam/junk folder. It might be that it's there if the system doesn't recognize the email of the sender. However, if it's not there, we can resend the invite to them to register their email. Here's how:
After that, if the same issue persists, I recommend contacting QuickBooks Online Live Support. They can pull up your account in a safe environment and look into the root cause of the issue.
If you want to learn how to enter your employee's year-to-date paycheck info, you can read this article:
We're glad to have you here. If you have additional questions about receiving emails, never hesitate to reply to this post. Take care and have a good one.
When I log into QuickBooks it says that I can't see my paycheck stubs. What seems to be the problem?
Hello there, @Baker6407. Let me assist you in viewing your QuickBooks Workforce paycheck stubs.
Before anything else, I would like to ask what error message you received when viewing your paycheck stubs. You can attach a screenshot so we can get a clear picture of your current situation to provide the needed resolution.
Know that once you get invited by your employer or company admin, you can view your paycheck stub on the QB Workforce site. Your paycheck stub will automatically become available for viewing in the Workforce system when your employer completes your payroll process. I recommend contacting your employer to know if your paycheck is ready for viewing.
On the other hand, keep in mind that if the employee fails to activate their online Intuit Workforce account after receiving the initial email, they will not receive any notification emails regarding their pay stubs. I highly recommend reaching out to your employer to address this.
However, if you're trying to see your paystubs in QBO, there's a possibility that you're unable to access your paycheck due to user roles and access rights. With this, contact your primary admin and share this article to give you access to your paycheck: User roles and access rights in QuickBooks Online.
Moreover, you can visit these articles as your reference in using the features in QB Workforce:
Reply below for further queries about viewing your paychecks in QB Workforce. I'll be right back to help you. Have a good one!
My QB does not even give me that offer to invite my employee to to view their paystubs
Thanks for joining the thread, Jean S. I'd be glad to help you with inviting your employees to access their pay stubs.
You need to have a payroll subscription to have the feature to invite your employees to access their pay stubs. Additionally, QuickBooks may exhibit unusual behavior and experience performance issues due to browser problems, which can prevent you from inviting employees within the program. Let's perform some basic troubleshooting steps to isolate the issue.
Let's perform the activity again using a private browsing window. Keyboard shortcuts are as follows:
If you are able to do so, return to your regular browser and clear your browser's history to start fresh. If not, you can also utilize a different supported browser because the one you're utilizing now may have a temporary problem.
You'll want to change your employee's payment details, deductions, or contribution amounts. Refer to this article: Set up and manage your Auto Payroll in QuickBooks Online Payroll.
Additionally, you can manage, assign, or update payment schedules within your system.
I'm eager to help resolve any of your QuickBooks challenges. If you require assistance with other payroll-related concerns, kindly click the Reply button below so I can get back to you promptly.
Got a new job and it’s not letting me access new check stubs only old job
It's great to have you here in the Community space, @Bgpopa16. We'll share details to help you access paychecks from your new job.
You only see paystubs from your previous job because your new employer hasn't added you yet to their WorkForce account setup. In this situation, you'll want to reach out to your employer and ask them to invite you to their QuickBooks Workforce. This way, you can access new paystubs from your new job.
After your employer adds you to their setup, you'll receive an email with a link to set up and use QuickBooks Workforce. Once done, you can add your personal information to the system.
Furthermore, here are some articles to help you set up QuickBooks Workforce account, and view paystubs:
We appreciate you reaching out to us, @Bgpopa16. Know we're only a click away if you need additional help accessing your paystubs. Please don't hesitate to reach out anytime so we can assist once again. Kee safe.
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