Happy to see you here in the Quickbooks Community. To view withholding status, allowances, and so forth on the paystubs, these steps can provide that.
Please don't hesitate to reach out back to me if you have any other questions and have a nice day.
I have QB Accountant Desktop 2020 & it doesn't show the option to have withholding status/allowances shown on the stubs anymore? Looking back (I never noticed until a client asked about it today) it looks like those items went away in December - am I missing an update or something?
One of the factors why payroll item doesn't calculate on your paycheck it's because payroll item isn't properly set up. You'll want to make sure QuickBooks Desktop is updated to the latest release. Then, verify if the payroll item is set to calculate based on Net or Gross.
Please check this article for more information: Payroll Items On Paycheck Are Not Calculating or Are Calculating Incorrectly.
Once done, you can revert paychecks to refresh your payroll information to calculate the taxes on the transaction. How To Revert Pending Paychecks.
Reply to this thread if you need further assistance. I'll always be right here to help.
The items ARE calculating. The problem is, at the top of the paystubs the employee's marital status (married/single) & # of deductions used to print out. Sometime around mid-December those two items disappeared from the stubs.
Hi there, @RussK.
Thank you for the additional information. To isolate this case, I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes the error in your end.
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
Here's how to connect with our Customer teams:
Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.
You can also check out this article for reference on why deductions not showing on print out: Troubleshoot PDF and Print problems with QuickBooks Desktop
Drop me a comment below for any other questions. I'll be happy to help you some more. Wishing you and your business success.
I appreciate you following up on this thread, Costless Carpet.
We're receiving reports that other users are getting this issue as well. We would like to inform you that this has already been escalated to our Payroll Team. While they do, I would advise you to get in touch with our QuickBooks Desktop Support.
This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation (INV-40195.). Any progress will be communicated via email.
For now, this is currently working as designed based on changes to the W4.
Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM PT on Saturdays. Here's how to contact us:
For your payroll preferences, you can always visit this write-up: Set Preferences for Payroll. This will provide you steps on where you can change the settings for your pay stubs and vouchers in QuickBooks Desktop.
Please extend your patience while we're working on the permanent fix. If you have other QuickBooks concerns, you can always leave a reply below and I'd be glad to answer them for you. Have a great rest of your day!