How do I record another tax payment for the same period (manually)? We paid state unemployment the wrong amount and made another payment but I cannot record it.

Hello there, @kclemons-si-llc-.

You're able to manually record another/additional payroll tax payment (state unemployment) through the Enter prior tax history feature in QuickBooks Online (QBO) Payroll. You'll have to make sure you've selected the correct state unemployment name in the Tax Type field and the liability period dates. This way, you'll successfully record the second tax payment.

However, before doing so, I'd recommend performing some troubleshooting steps. With this, you're able to isolate any possible browser issues. You can first log into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Taxes menu's Payroll Tax tab to manually record the payroll tax payment. For the detailed steps, here's how:

1. Go to the Taxes menu.
2. Select the Payroll Tax tab.
3. Click the Enter prior tax history option under the Taxes column.
4. Choose the Add Payment button.
5. Enter all the necessary details of the second tax payment.
6. Select OK.

I've attached screenshots below for your reference.

If it works, return to your default browser and clear its cache and cookies. This will refresh the system and remove older files that cause viewing and performance issues. However, if the problem continues, try using other supported browsers.

After recording, go back to the Payroll Tax Center page, then select the View tax payments you have made option. This to make sure the second state unemployment tax is recorded accordingly.

Additionally, there are several payroll reports in QBO to view useful information about your business and employees. For the complete list and their definition, you can check out this article: Run payroll reports. It also includes steps about customizing, printing, and marking them as your favorite.

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your payroll taxes in QBO. I'm just around to help. Take care.

Thank you for your help! This did work for me, but the tax payment is not showing up in the bank register or the tax liability account. Is there a reason for this or is it just the repercussion of recording in the 'prior tax history' section?

Thanks for getting back in here, @kclemons-si-llc-.

Let me clarify things for you. The recorded tax payment in QuickBooks Online is a non-posting transaction. It will not affect the bank register, but it will clear the taxes from showing due and record the deposits. Let's also make sure to review the breakdown of the tax payment so that you can record it accurately.

To learn more about tax payments in QuickBooks Online, feel free to check out this article: Recording prior tax payments.

I've also added this article that can guide view useful payroll reports in QuickBooks Online: Run payroll reports.

Feel at ease to let me know if you need further assistance with payroll. I'll be glad to help you. Have a pleasant day.

We have the same problem as the OP. We under paid the state unemployment insurance due to having the wrong rate. When following the above directions, it adds a payment in QBO, but the problem is QBO doesn't "know" about the underpayment and the amount due. 

Because QBO successfully paid all the tax payments (with the outdated tax rate) it sees any added payments as over-payments and immediately marks them as "Resolve Overpayment" and directs you to request a refund. 

The PROBLEM is how to get QBO to understand that there's a tax amount owed. Additionally, this gets more complex because the underpaid amount theoretically should have been coming from employee paychecks too. So how do you resolve that? I just assumed we would pay it as the company since it was our mistake in not updating the tax rate (would be nice if QBO was better about notifying you about this). 

BTW, this forum is super buggy. Almost impossible to you. Constantly logs you out and posts red "Authentication Failed" errors. Even after removing the cookies. 

Thank you for your thorough description of your concern and for including the screenshot, evolross. We appreciate the time and effort you've invested in following the suggested resolution. 

I'm here to share information about updating incorrect State Unemployment Rate (SUI) and route you to our live support to fix the discrepancies.

QuickBooks Online (QBO) automatically updates SUI rates based on your state's agency data, ensuring your tax records remain accurate and compliant. States will send out updated SUI rate notices toward the end of the year or at the beginning of the year.  

Since you've underpaid your SUI and the program now recognizes the additional payments as overpayments, you'll need to contact our live payroll team to resolve the discrepancy. Once updated, QuickBooks will automatically adjust future tax calculations, including your employee's upcoming paychecks.

I'll guide you on how you can reach out to our payroll support team:  

1. Go to the Help icon.
2. Select the Search tab and hit Contact Us.
3. Click the Ask about something else tab.
4. Key in your concern and hit Continue.
5. Choose a way to connect with us:
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

You can check out their support hours to determine their availability.

Additionally, you'll need to pay the amount due to your State Agency directly and then record the payment in QBO. Visit this resource guide for a detailed step-by-step process: Fixing underpaid payroll taxes.

Regarding your concern about the Authentication Failed error message, I'd recommend performing some basic troubleshooting steps to determine if this is a browser-related issue. Considering you have already removed cookies, start by logging into the forum by using an incognito or private window. Then, restart your browser. I'll add this article for more info: Troubleshooting browser problems.

Finally, we can run payroll reports, providing instant visibility into your payroll totals, detailed employee tax breakdowns, and contributions, and you can also view payroll tax payments and forms to access historical payroll records.

For further concerns or if you have questions during this process, let me know in the comments. I’m here to ensure you can complete your payroll tax tasks smoothly and efficiently.