How do I reset an employee access to workforce

Ethel_A · ‎January 26, 2024

Hello there, @ycss.

Let me share information about revoking access in QuickBooks.

I understand you don't have a revoking access option on your screen.

If you are using QuickBooks Desktop, there is no Revoke Access option. If you are using QuickBooks Workforce, I recommend troubleshooting the browser you are using.

The stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

Chrome: Press Ctrl + Shift + N
Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
Safari: Press Command + Shift + N

If the steps above will not work, you can use supported browsers as an alternative.

If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

If the issue persists, I recommend contacting our Customer Care team. You can request a screen-sharing session so they can investigate further the reason for this issue.

Here's how:

Sign in to your QuickBooks Time.
Click Find answers and get help.
Choose either tab to get started:

Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

Here is an article you can read about managing the workforce in QuickBooks Desktop: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce.

Don't hesitate to click the Reply button if you have questions about managing employee access. I'm always here to help. Have a great day.

MMAHC · ‎March 22, 2024

I've done the steps and the workforce access button is missing. I also have reached out to intuit for help and they give me a link to request help as they cannot do logins. There is no person to speak to only message. They have not helped me resolve the issue and we have had no luck with changing phone numbers, emails, or any troubleshooting on my end. 03.22.2024

SirielJeaB · ‎March 22, 2024

I acknowledge the importance of optimizing workforce access,

MMAHC. Allow me to provide you with some information regarding this issue.

I appreciate your troubleshooting efforts in resolving your concern. Did you happen to turn off the Workforce? If you're referring to a missing Send Invite link, please know that we've received reports that Workforce users may encounter difficulties re-inviting employees after turning off Workforce access, resulting in the absence of the Send Invite link.

I recommend contacting our Payroll Support Team to be added to the affected users list. While we can't give a precise timeline for the fix, rest assured our engineers are actively working on a solution. Here's how:

On your QuickBooks Online (QBO), click on Help (?).
Click either tab to get started: Assistant or Talk to Human.
Search Contact Us, then Start a chat with a support expert.

For QBO Payroll Core, support is available Monday to Friday, 6 AM to 6 PM PT. For QBO Payroll Premium and Elite, support is accessible anytime, any day.

If this isn't the case, use an alternative browser or device and utilize a different email for the employee to address the problem. As a workaround, you may want to print or email paystubs to employees who haven't been invited to Workforce yet.

Additionally, you can update your employees' credentials directly in your QBO account. Refer to this article for detailed instructions: Edit or change employee info in payroll.

Check out this reference if you want to utilize Auto Payroll to save time processing payroll on payday: Set up and manage your Auto Payroll in QuickBooks Online Payroll.

You can always rely on me for any queries regarding your Workforce or managing your employees. Drop a comment below for swift assistance. Have a good one.

Andrea98

Help

FateCandylaneT

I appreciate your reaching out to this forum, Andrea98.

For us to provide you with the best solution, I want to ensure we've got the right information about your issue. Could you please let me know what specific tasks you require help with? You can also attach any relevant screenshots to help us better understand your query. Any additional information you can provide would be greatly appreciated.

Feel free to let us know anytime in this thread for any additional inputs. We'll be around whenever you need help. Have a good one!

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