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Level 1

How do I reset an employee access to workforce

 
3 Comments
Moderator

How do I reset an employee access to workforce

Thanks for checking this out with us, @kelly87,

 

You can reset a QuickBooks Workforce account by deleting an employees profile. To do that, follow the steps below: 

 

  1. Go to the Payroll menu then select the Employees tab.
  2. Click the employee name then press Edit Employee.
  3. Under Personal Info, click the Revoke Access link.
  4. On the pop-up box, select Revoke Access.
  5. Hit Done to save the changes.

If you want to invite them again, go back to the same page. You will see there an option to Resend Invite or change their email to a new one.

 

For other Workforce questions, chat with us so we can help. We are available from Monday through Friday, 6:00 AM to 6:00 PM PT.

 

Let me know if there's anything else I can assist you. I'll be available for help anytime. Have a lovely day!

Level 2

How do I reset an employee access to workforce

My Employee cannot "reset" his password to his Workforce.  Unfortunately, he owns a new phone with a new phone number... so when he resets, whatever phone number he entered when signing up with Workforce is either useless, or the reset link is being given to an unauthorized person who now has that phone number.

 

There is no "Revoke Access" on the Payroll/Employee/Personal window on my QB desktop, nor are they located on the other tabs.  

 

I am also unable to "Reinvite" to reset my Employee's access to his Workforce on the iCloud Services like I used to a year ago.

 

Is there a Plan C?

 

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Moderator

How do I reset an employee access to workforce

Thanks for taking the time to post here, @sherylc,

 

Don't worry, we can get the employee access his account again.

 

If the employee is no longer possess the phone number used for his Workforce account, I recommend contacting our Payroll Team. They can reset the a W-2 employees access so he can create a new one. 

 

To get a support specialist, follow the steps below:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

Kindly post an update here after calling our support. I want to make sure this is taken care of and I'll be right here if you need further help with QuickBooks Workforce. Have a nice day!

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