I understand that going back and forth can be inconvenient for you, @iwarner33133. I will ensure that your HR manager has complete access to Payroll, including HR assistance, and Mineral access.
To resolve this situation, you can remove the HR manager's user access from QuickBooks completely. This will reset any settings or permissions that might be causing the issue.
Once the access is removed, we can reinvite the HR manager. Just select the appropriate access level and permissions during the process and ensure the HR assist and mineral are included. I'll show you how:
To remove her as a user, follow these steps:
- Go to Settings ⚙ and select Manage Users.
- Select the ellipsis icon on the user you want to delete, then select Delete.
- Select Delete user from the pop-up window to confirm.
To reinvite her, here's how:
- Click on the Gear icon ⚙ and select Manage Users.
- Go to the Users tab and click on Add User.
- Enter the user’s First name, Last name, and Email.
- Choose View all permissions from the Roles dropdown, then assign the custom permissions that you want to assign to your HR manager.
- Review the permissions, then select Send invitation.
- You’ll be asked to Create a custom role since you have used custom permissions.
- Enter the Custom role name and Role description.
- Choose Save role.
For detailed instructions about the steps, see this link: Add and manage custom roles.
Once the HR manager has been reinvited, have them attempt to access HR Assist and Mineral again.
If the problem persists after reinviting the user, I recommend contacting QuickBooks support once more. Explain the steps you've taken, including removing and reinviting the user, and describe the ongoing access issue. They can provide additional troubleshooting steps for this.
Additionally, I've included some resources that explain how Human Resources Services powered by Mineral Inc. works in QuickBooks Online Payroll: Use Human Resources Services in QuickBooks Online Payroll
Should you have any further concerns about managing user roles and access rights in QuickBooks, please don't hesitate to post here. I'm always happy to assist you. Have a great day!
