I am unable to delete time entries in QBO

I appreciate you for reaching out to us here in the Community, @CCGIO. I'm here to share some information about the error message you've received when trying to delete time entries in QuickBooks Online (QBO).

There is an open investigation about this issue customers getting this error message when trying to add or delete time charges in QBO. Rest assured our engineers are now working to get a resolution as quickly as possible. 

For the time being, you can use journal entries to offset your time transactions. Here's how:

1. Sign in to QBO.
2. Go to the +New icon, then click on Journal Entry.
3. Fill in the necessary information.
4. Save the transaction.

For proper tracking of your accounts, I recommend seeking assistance from your accountant. He or she can help you with your financial records and keep your books and balance intact.

On the other hand, I also suggest reaching out to our Support Team so a representative can add your name to the list of affected users in this investigation INV-59172. Once added, you'll automatically receive an email notification of the latest updates.

For more tips about tracking time in QBO, you can check out these articles:

• Turn on and set up time tracking in QuickBooks Online
• Track and manage QuickBooks Time in QuickBooks Online and QuickBooks Online Payroll

Aside from that, you can also review the topics from this link for additional resources while working with payroll in the future: Help on common payroll topics.

If you have any other questions about deleting time charges in QBO, let me know by adding a comment below. I'm more than happy to help. Keep safe always!

This is still an issue and it is from 2021. When will quickbooks get these glitches fixed?

Hi there, @julier210.

I want you to know that the investigation mentioned about deleting time entries in QuickBooks Online (QBO) was already tagged as closed and resolved. This means that QuickBooks users should be able to opt-out billable time to a client when needed. Since you can't delete the entries, I would suggest replicating the steps through a private window as the browser's cache may affect this ber.

You can use either of these keyboard shortcuts to save you time:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

If you're getting the same result, I'd suggest reaching out to our Support Team for further assistance. This way, a live representative can look into your account securely and re-investigate this behavior.

In case you need help with tracking billable time by jobs in the future, you may review this article as your guide: Enter billable time by job in QuickBooks Online.

If you have any other follow-up questions about deleting time entries in QBO, let me know by adding a comment below. I'm more than happy to help. Have a good one!

Hello!

We are moving from QB Enterprise to QB Online.  I am trying to delete time entries & receive the message "Something went wrong on our end"  I have retried numerous times, cleared my cache & also, tried incognito.  I receive the same response every time. Help please!

It looks like this is a duplicate post, @Porky1999.

My colleague Rasa-LilaM already shared her answer to your concern about deleting time entries in QuickBooks Online. You can check her response through this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-delete-multiple-unbilled-time-c....

The QuickBooks Community team is always here to help if you have any other concerns or follow-up questions. Have a good day, @Porky1999.