I cannot seem to add a "hire date." my input is cleared whenever I enter it

I want to ensure you're able to add a hire date for your new employee, @prince-pandoh-gm.

To start, let's perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you have successfully added a hire date, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

May I ask if you received an error message when putting a checkmark to reconcile? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

I've also attached some articles you can refer to for your future guidance and detailed steps in managing your employee profile and transactions: 

• Add a new employee to your payroll
• Get a new hire report

Feel free to leave a comment below if you have any other questions about adding a hire date to a new employee in your account. I'm always here to help. Wishing you and your business continued success.

Hi, @prince-pandoh-gm.

Hope you’re doing great. I wanted to see how everything is going about the hire date concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I m having the same issues tried the solution given, none worked

I appreciate your effort and taking the time to share your hire date concern in the Community, @Jot cargo. I’ll make sure this is taken care of.

Since the troubleshooting steps provided didn't fix the issue, it would be best to contact our Payroll Support team. They have enough tools to determine the root cause of the issue and provide more solutions. They can also perform further investigation about it if need be.

Here’s how you do it:

1. Log in to your QuickBooks Online account.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” in the field.
4. Enter “Can’t add a hire date to an employee's profile,” then go to the Contact option.
5. Choose a way to connect with us:
   • Start a chat with a support representative
   • Get a callback from the next available expert

I’m adding some resources to help ensure your employees' info and setup are accurate, especially their benefits and compensation:

• Edit or change employee info in payroll
• The complete guide to employee compensation

Don't hesitate to click the Reply button below if you need further assistance managing your employees and payroll. I'm always here to help. Take care!