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raiderguy10
Level 1

I converted to QB Online from Desktop Services in May. Some employee payroll didn't convert

I was forced to move from my desktop application to the online application on June 1, 2023 since QB was no longer going to support the desktop version of payroll.  When I preview my employees 2023 W2s, not all information from the desktop application is being factored in.  Some employees do have information that converted correctly, and I've reconciled everything from the previous version.  What do I need to do to get correct W2s?

4 Comments 4
Nicole_N
QuickBooks Team

I converted to QB Online from Desktop Services in May. Some employee payroll didn't convert

When you switch from QuickBooks Desktop to QuickBooks Online (QBO), you may notice differences in the appearance of your financial records, @raiderguy10. Don’t worry, I'll help you understand how your books were moved.


During the conversion process, certain payroll information may not transfer to QBO. This includes the previous year's payroll history, the breakdown of payroll items, employee schedules, wages, year-to-date balances, and other relevant information. Consequently, you will need to manually input any employee information that hasn't been transferred. 

 

You can read this article under the Features section for more details: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.


Once your entries are available in QBO, you can run through the resources from this article to get started and track your entries accordingly: Learn about QuickBooks Online with how-to videos.

 

If you have follow-up questions while handling your data in QuickBooks, please let me know by leaving a comment below. I'm always here to help. 

raiderguy10
Level 1

I converted to QB Online from Desktop Services in May. Some employee payroll didn't convert

I dont have step 1 available on my overview.  All I have is 2) let's setup your taxes.  How do I get back to thee payroll history?

raiderguy10
Level 1

I converted to QB Online from Desktop Services in May. Some employee payroll didn't convert

I dont have step 1 available in my overview.  All I have is step 2) connect your bank.

How do I get back to the payroll history?

GlinetteC
Moderator

I converted to QB Online from Desktop Services in May. Some employee payroll didn't convert

I appreciate you getting back with us, raider.

 

I'm here to help you route to the best support available that can help you get back the pay history.

 

Since you don't have the option, I would suggest contacting our Payroll Support experts. They have the expertise and tools to access your account and provide the necessary information related to your pay history. 

 

Please note the availability of our support:

 

  • QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.
  • QuickBooks Online Payroll Premium, Elite - any time, any day.
  • Except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, New Year's Day

 

  1. Go to the Help menu at the upper right.
  2. Go to the Search tab.
  3. Press Contact Us at the bottom part. 
  4. Enter your concern in the What can we help you with? box.
  5. Click Continue.
  6. Select Chat with us or Have us call you.

 

Moreover, here's an article that will guide you and has video tutorials to learn more about QuickBooks Online Payroll: Get started with QuickBooks Online Payroll

 

You can always get back to this thread if you need further assistance with payroll or other relevant concerns. I'll be here to help.

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