cancel
Showing results for 
Search instead for 
Did you mean: 
parvizd1333
Level 1

I have signed up for on line payroll services for our new company, I am getting charged 3 times of what I have signed up for. talked to 3 reps. nobody helping me.help me

About a month ago I signed up online payroll service for our new company, just a basic subscription, I was coded for price of $35 at the time plus $4 for an employee. now my first bill is $80 plus $4. I have tried every which way to resolve this issue but got nowhere. talked to three reps, one couldn't even speak english, after putting me on hold for 18 minutes then she lost me, the other one the same as first one 20 minutes she lost me, third one after 16 minutes she said there is nothing she can do. It is frustrating they overcharging you because of monopoly but they don't want to help. I need to find how can I resolve this issue. believe i tried to call, chat and on and on.
3 Comments 3
MaryJoyD
QuickBooks Team

I have signed up for on line payroll services for our new company, I am getting charged 3 times of what I have signed up for. talked to 3 reps. nobody helping me.help me

This is not the experience that we want you to have, @parvizd1333

 

I believe that you've subscribed to our discounted price for QuickBooks Online Plus which is $35/month for the first 3 months. If you've chosen Payroll Core, that would be an additional $45 to your monthly subscription plus $4/employee per month. You can check this link for more information: https://quickbooks.intuit.com/pricing/.

 

As much as I want to help you in checking where this charge is coming from but we can't pull up your account here in the Community. I suggest reaching back to our Customer Support. Their tools can get into your account and check your billing information in a secure environment. They can also explain why you're billed for $80 plus $4/. 

 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 Here's the contact the QuickBooks Online Customer Support team article for more information. 

 

You can also check the following article for more information on how to review your subscription info: Update billing, payment, and subscription info in QuickBooks Online.

 

For additional concerns or follow-up questions with the account, let me know in the reply section below. Have a great rest of the day!

parvizd1333
Level 1

I have signed up for on line payroll services for our new company, I am getting charged 3 times of what I have signed up for. talked to 3 reps. nobody helping me.help me

Young lady you think I haven’t done all those, I have tried three chats, three phone call each time I been placed on hold for average of 18 minutes then lost them, I have spent total of six hours in tow days, still I haven’t got anywhere, I even not allowed to cancel my subscription, now you telling me what to do. If you read my complaint I mentioned I just signed up for on line payroll services, there is pricing for each service on products been offered, I know all and how it works, this is not my first time, price was$35 plus $4 per employee, there is no place to indicate additional $45.00  you may need educate yourself in company policy and products pricing before making any comments.  I placed dispute for charges until someone get back to me.  I would recommend you find someway of helping me to resolve this issue by initiating some efforts for finding the way, or  someone contacting me with solutions instead of telling me how to do.  I have tried every which way you and think.  Stop blaming me that I don’t know

RenjolynC
QuickBooks Team

I have signed up for on line payroll services for our new company, I am getting charged 3 times of what I have signed up for. talked to 3 reps. nobody helping me.help me

This isn't the experience we want to give, parvizd1333.

 

I'll also get disappointed if this happens to me. While we're unable to review your account in this public forum, I'll be sure to seek help from my end and find someone who can contact you. 

 

In the meantime, you can read this article to get more information about the charges: Understand Intuit charges on your credit card or bank statement.

 

If you have any follow-up questions, please feel free to post here anytime. Thanks.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up