I just started using QBO Payroll. I added my employee and the form requires a street address. My employee receives mail at a PO Box. How do I make the change?

Welcome to the community, @userbob1.

I'm here to address your concern about adding your employee’s PO box address in QuickBooks Online (QBO). 

When setting up, QBO will ask for your employee home address, thus it allows to add address of the post office as the home address instead of the real address in your employee. If you don't like making the post office as the home address, you can opt out of a mailed copy of their W-2 through QuickBooks Workforce.

Furthermore, you can read this article that discusses the guidelines, steps, and information about updating or changing your employee details in QBO: 

• Add and update an employee in QuickBooks Online
• Edit or change employee info in the payroll

Additionally, I'll be leaving out this article as our future reference if you have an employee in a new state: Set up employees and payroll taxes in the new state.

Let me know if you have additional questions about updating your employee’s payroll information address in QBO. You can reach out to the Community at any time. Have a happy holiday!

Hello Irene,

Thanks for your reply to my query. I do not see an option to add a PO Box as a the mailing address in addition to the physical address.

Cheers,

Bob

I appreciate you for coming back to the thread and adding some clarification about managing employee information in QuickBooks, userbob1. Let me provide additional details on this matter so you can appropriately enter their data into the program.

Adding a P.O. Box for proper mailing of the tax form in QuickBooks Online Payroll is currently unavailable. The program only allows you to enter the Post Office's address as to where your PO box is located as the employee's physical or home address.

If you do not wish to set up the PO box at the address mentioned above, your employees can opt out of receiving a mailed copy of their W-2 using QuickBooks Workforce.

In the meantime, you can manually send or print a copy of the tax form or W2 and email it to your employees to make sure that the said form is received by them. You can open this article to view additional details on how W-2 works in QuickBooks: File your W-2 forms.

Lastly, you can read this article if you need steps running various reports in QBO that will help you view useful info about your employees: Run payroll reports.

I'm always ready to back you up if you need more help with entering employee information in QBO. I'll keep the thread open so you can comment back, userbob1. Have a great day!